
Caroline
This app used to be great. I like that you can earn points by reviewing the products that you already purchased. But lately it seems like its always error. I can't review the product. They always mention context nul and I can't post the review. In the end I lost a lot of point because of this. Its a shame since I do purchase a lot of make up and skincare from the app/in store.
10 people found this review helpful
Hi Caroline, sebelumnya mohon maaf atas ketidaknyamanannya. Terkait kendala kamu mohon kesediaannya untuk menginformasikan akun Soco kamu, capture kendala yang dialami dan menginformasikan detail/varian produk yang akan kamu review ke email cs@sociolla.com agar dapat kami bantu teruskan ke tim terkait untuk ditindaklanjuti. Terimakasih!

Singgih Siswanto
Buggy app! I was supposed to get free bag gift during my 1st purchase, made sure it was listed before paying, I even made sure the colour was correct, but poof it was gone right after I paid, no out of stock alert, no notification, nothing! Help center in app won't load, complained via email but they couldn't help me since the gift was not listed in my order. Hey, it's not my fault that your app is buggy! What a scam. Very disappointed. 👎🏻👎🏻
22 people found this review helpful
Sociolla
December 30, 2024
Hi Singgih Siswanto, we apologize for the inconvenience you have experienced. Please inform the details of the problem via email cs@sociolla.com. Customer Service will help check your problem. Thank you.

Fatiya Auliya Haris
Well, this shopping application is the one I look forward to the most, because it contains lots of products specifically for facial care or body care. In this application there are also lots of discounts on several brands. It's just that there are less attractive discounts from well-known brands, as well as beauty education, differentiating local products or foreign products, and less loading types of skincare from several products.
2 people found this review helpful
Sociolla
November 22, 2022
Dear Fatiya Auliya Haris, thank you very much for sharing your valuable & useful feedback. If you have other feedback or suggestions, please write to us at cs@lilla.id. We would love to hear from you!