
abdi sulaiman
i've used it for a year. but appearanty, my account has logged out by itself. and when i tried to log in, i asked for OTP directing to my whatsapp number. but the OTP wasn't sent. where i have to complain it ?
Sociolla
November 28, 2025
Hi Abdi Sulaiman! we're extremely sorry for the inconvenience, our customer service team has provided assistance with your concerns through WhatsApp. If you experience any dissatisfaction, please contact our customer service at cs@sociolla.com and we will look into it at the earliest. Thankyou!

Natasha Tjahjana
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YOU MAKE ME HATE YOU. I love this app though… but PLEASE IMPROVE the language options sometimes it's kinda confusing if you mixed the system both in Bahasa and English. Pretty Tricky hahaha. And it's odd that you can't change your email address and your mobile number, while the other apps allowing you to do so. Be careful. My advice: Make sure you have entered your permanent email address and phone number. Jeepers ! What a silly app…
5 people found this review helpful
Sociolla
September 9, 2025
Hi Natasha, really appreciate your suggestion. We will consider it and improve our app in the new version. If you have questions or suggestions please contact us at cs@sociolla.com.

Singgih Siswanto
Buggy app! I was supposed to get free bag gift during my 1st purchase, made sure it was listed before paying, I even made sure the colour was correct, but poof it was gone right after I paid, no out of stock alert, no notification, nothing! Help center in app won't load, complained via email but they couldn't help me since the gift was not listed in my order. Hey, it's not my fault that your app is buggy! What a scam. Very disappointed. 👎🏻👎🏻
19 people found this review helpful
Sociolla
December 30, 2024
Hi Singgih Siswanto, we apologize for the inconvenience you have experienced. Please inform the details of the problem via email cs@sociolla.com. Customer Service will help check your problem. Thank you.