Linda Altic
This new Coast Central online banking app is very difficult to use and one dimensional in how it looks. It takes many different clicks to find options in the menu. All of my payee information and ebill info has been lost, causing a lot of problems. When I called Coast Central for customer service, I was put on hold for over 15 minutes to get help. Not the bank it used to be. I am going to look for something better after being a customer for 36 years!!
morgan bailey
I do like the new app so far, the only thing that is a little annoying is it displays the available balance in smaller text below the other balance. I think having those switched would make it more convenient, or only showing the available balance on the home page. Just so the user doesn't think they have more available than they really do.
3 people found this review helpful
Coast Central Credit Union
15 March 2024
Hi and thanks much for trying out our new app and providing valued feedback! We agree and have made that request to our vendor. We'll follow up to get a status on the ability to get that changed.
Kimberly Jones
At first it took some navigating to find everything and learn it. But it didn't take long at all! It is amazing and easy once you explore it! I feel some people might take change hard after being used to the same app for years but I hope they are open minded, positive, and just learn how it works. It is a wonderful uograde! Thank you CCCU for this new app and always keeping your members taken care of ❤️