HQManager Tickets

High Quality Computer And Security, Inc.

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About this app

HQ Manager brings together your tickets, customers, service records, and reports in a single, fast app designed for the daily work of technical support. Fewer apps, fewer spreadsheets, less wasted time: your entire team working on the same information, in real time.

⚡ Resolve tickets faster
Centralize every request in a clear inbox. Create, assign, and prioritize in seconds; filter by status, priority, or agent; and respond without leaving the thread. Mention a colleague with @ or a service with #, leave internal notes, and track due dates so nothing slips through the cracks.

👥 Get to know every customer
Your entire portfolio, always at hand and with instant search. Sort by name or last interaction and access each customer's history: interactions, services, and connections, all in one place.

🧾 From job to invoice, paperless
Record every visit on digital service records with detailed work and costs. Mark them as invoiced and integrate them with QuickBooks to close the loop without duplicating effort.

📊 Decide with data, not hunches.
Clear reports with what matters: tickets for the period, closure rate, average resolution time, and customers with the most issues. Identify bottlenecks at a glance.

🏆 A motivated team performs better.
The Top Performance ranking turns daily work into a healthy game: points, positions, and monthly champions that motivate the entire team.

🔔 Always up-to-date. Instant notifications when a new message or ticket arrives in your departments. With user roles and permissions, everyone sees exactly what they need.

Made for technical service and IT companies, software support, telecommunications, maintenance, and any team that manages tickets and customers.

Download HQ Manager and give your team total control, wherever they are.

What’s new

HQManager