BEST NEW FEATURE= ACCT BALANCE QUICK VIEW!!! I generally dislike big "corporate" banks, but I've been suprisingly satisfied with BOA for 20+ years & LOVE the app!!! MY ONLY COMPLAINT= mobile deposit checks appear as part of my "available balance" BEFORE THEY ACTUALLY CLEAR!!! Nice to access the $ earlier but not if someone writes you a rubber check- EEEK!!! FEATURE REQUEST= a button to dispute a charge/BOA fee where I'm viewing it, and/or a button to request a BOA call- PREFERABLY FROM SOMEONE AT MY LOCAL BRANCH!!!
I've used this app religiously for a long time. The latest update has removed what I expect to be basic in a banking mobile app - the ability to easily view all my transactions. I understand the desire to add more functionality on tracking and budgeting, but if I have to go to the website to see my history, the app is useless.
Alerts work sporadically. I have an alert set for both my checking and savings accounts to alert me of when direct deposits post on both accounts (which is multiple direct deposits on every Friday). This alert has stopped working recently the alerts are turned on in settings for both accounts. I also have an alert set for daily balance for checking. That one works. Needs to be looked into.
Worst banking app and company I have ever had to do business with. I had an account a total of 2 days, was able to make a deposit, order a debit card and checks, setup direct deposit through my employer, then my account was closed without any reason or notification on the 3rd day. I called to try to resolve the issue and was told bank of America didn't want my business and wasn't given an explanation as to why. I will never use this bank again and I will spread my experience around so everyone else will know of the shawty business practices of bank of America and how they treat their customers.
Gave it a 1 star review for a bit because they took away the option to see all of my transactions. They returned it so I wanted to re-rate. Didnt give a full 5 because they messed with it originally. Thankfully they brought it back so I didnt have to switch.
When signing in I'm sent a authentication code by text or email. By either method I'm forced to minimize the app to access the code. When returning to the app I find I've been logged out and have to start over. When designing an app it's best if you actually use it to reveal issues like this before releasing it.
With the latest update, you can:
• Create a custom dashboard to view the information you use most
• Start a cash withdrawal in the app, then pick it up at the ATM
How are we doing? Please rate the BofA app and let us know if it’s making banking easier.