![](https://play-lh.googleusercontent.com/a-/ALV-UjUfjF7Qem7z4CPeV1wRsOW3GRNSlYokmg0b-dQ736-PYpqNqD27=s32)
D W
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I have 8 cameras. Love this service, but after recent app changes everything has failed. I no longer get photos or videos sent to me, the app won't show me new or old photos or videos, and now the app says I'll need a NEW PHONE after the next update. It was great, now I'm furious i invested in this brand. If it did work, it can work again. Quit screwing with the app, please. Update: I connected the online chat twice and was rudely dismissed twice. They didn't listen or care about my issues.
18 people found this review helpful
Hello, this does not seem right!We truly value your feedback and want to make things right. We are disappointed to hear you had difficulties. Please reach out to us with your informations via phone at 1-888-779-7646 or through our social media via https://www.facebook.com/spypoint. We're here to assist and check this more closely for you, Thank you
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David
I totally agree with many other ratings; app no longer receives pictures even with a strong cell signal. My cameras are set to send a test picture at check-in but never receive anything. Sometimes, pictures show up without notification, hours or a day later. Used to take 30 seconds when I would walk in front of a camera till I got the pictures on the app. Don't know what bugs and fixes were supposed to be taken care of in the last update? Seems to have created more than fixed.
28 people found this review helpful
Hello david, There are several factors to consider in this situation. We'd be happy to take a closer look at this for you. Would it be possible to contact us with your information at https://www.spypoint.com/en/chat so we can investigate your feedback further and detect the source of the issue in order to provide adequate assistance? Thank you.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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Update: frequent issues still occurring. So far the app works. There have been a couple times it didnt transmit photos , not many, but it has happened. Otherwise I love the ability to change settings, and view status with ease. One problem is the referral portion of the app doesn't work so you have to call or email customer service. They handled the situation but it would be nice if it worked on the app. Overall simple to use but still some minor consistent issues.
12 people found this review helpful