App needs updating. Pairs fine with HTC ONE MAXX I have lying around but new Moto z play won't find app. Maybe something is wrong with the Bluetooth version as the one Maxx is much older phone. Please fix soon don't want to carry 2 phones to make such an expensive item work.
Recent update has made connecting a pain. If I'm even able to establish a connection it disconnects shortly into the session. Before any lame tech support suggestions: I've uninstalled and reinstalled the app, three times. I have tried over Wi-Fi and cellular, both are connected and working fine. I've removed and added my partner numerous times as have they. Constantly getting the message to remove my connection to another partner when I'm not connected to ANYONE. Very frustrating and about to have me returning this thing.
Similar problems to other comments. It constantly disconnects even when right next to the phone. It doesn't reliably connect to my device which is a modern lg and has higher end components than they recommend. Emailed support which wasn't helpful and followed advice under other comments. The connect to lover feature has never worked. Hopefully one day they will fix the issue. Clearly there are enough people with the same problem it's something bigger than "user error".
Well not hard to where to start whats wrong with this. Both online talk thro whats app, then decide to fire up this app, according to it, we are not connected to internet, then when it does finally get past that prob the blue dot appears to show other person is online, press button to connect when the blue dot goes out. Then says something went wrong. Yer it did, this app wasnt tested enough, then looking at the reviews below a lot have same prob or when it connects it drops out. Its more a passion killer than exciter. Think the xompany should start listning to the customers to get this fixed, we xant all be doing things wrong. When it works its great fun and idea. Just start the day before you want the fun, as u give yourself a chance to get connected.
As for connecting to my phone I have not had any issues other then sometimes it loses connection. But this is also supposed to be a couples toy and we still have not been able to get it to work when we are apart. Very frustrating and disappointing.
The connection system is flawed and could be made easier if you restore accounts for the app. The contact support button also doesn't work as it requires an email addwbut there is no way for me to add my email address. I hope we can get these problems sorted or else this was a phenomenal waste of money. No reply and no fix 8 months later.
• Bug Fixes
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