data is wrong! usage didnt show for correct line and only data was reset! call and sms didn't reset! sms usage sometimes showed!
The talktime and sms summary section doesn't work
Star Hub is a horrible service provider. I made a TV service contract with the Star Hub one month ago but the Star Hub has failed to complete the relevant equipment at my home until now. No technician showed up until now. I raised complaints so many times via emails, several phhone calls to custom service center and several visits to Star Hub shop centers. One week ago they promised they will send a technician to my home today October 28. But nobody showed up. Terrible and horrible services!!
Please don't download this app if you want to pay your bills online. It is a horrible app that does not give the user a log, receipt, email or any verification that payment has been accepted. It refuses to indicate in the account page as well. The transaction is done, meaning they deduct your funds but there is no confirmation. I paid twice thinking that the transaction failed the first time I paid. Now I have to call the support hotline to get my transaction cancelled to get my money back. How is this convenient?? There is no peace of mind paying with this app.
Update Nov1st 2017 1) App DOES NOT FUNCTION. FREEZES ACCOUNT for SECURITY REASONS at Login. 2) "loading...please wait" - I keep waiting but nothing loads. I have just spent 1 hour trying to log into your app after your update without any results. Original review Oct15 2017: Unintuitive / Not User Friendly. Your online website is also terribly confusing. Everything is hidden. E.g. To buy a handset, we have to click on many links which bring us ultimately back to the same page but without success. Please have a website like M1 so everything can be found easily.
- You can now sign up for DataTravel and view your DataTravel balance
- Other bug fixes and improvements
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