StarHub App

StarHub Ltd

About this app

The StarHub app is here to help you do more, effortlessly.

Discover new deals and manage your StarHub services anytime, anywhere with the refreshed StarHub app!
• Shop our latest mobile, broadband and entertainment offerings, all within the app
• Activate and manage your mobile plans, view your data allowance, add roaming packs and more
• Change up your entertainment offerings with new TV+ passes and streaming add-ons
• View and pay your bills, or top-up your StarHub wallet with ease
• Get alerts on the latest deals or important updates related to your services
• Subscribe to add-ons and services like our cyber security suite or worry-free device care
• Have any questions? Get 24/7 support from our virtual assistant

StarHub's achievements and assurances:
• Sustainability Champion: Named World’s Most Sustainable Telco on 2025 Corporate Knights' Global 100
• Data safety certified: Awarded with the Data Protection Trustmark (DPTM) certification by Infocomm Media Development Authority (IMDA)
• Secure transactions: Committed to the high standard in payment safety with PCI-DSS compliance

Ratings and reviews

Force to change from prepaid to monthly subscription without reminder. Now top up $10 from the retailer the app shows it was credited but cannot show balance from apps as it can't retrieve showing error and yet blame on agent top up. Now can't get a refund. I have used this SIM line for more than 10 years, I can say goodbye to Starhub service, no longer providing quality service but sucks people money.

My prepaid mobile plan got transferred to the new 5G app today. Starhub did not even send me a notification to transfer my number over. When I finally did transfer over, I could not add my credit card details in the new app for future payment. There is a 'saved as default' swipe button, that cannot be activated. Rang up the starhub hotline a few times. Restart & uninstall the app a few times and it is still not working. Also the toll free prepaid mobile number is no longer in use. Why??

This is my first time having issues with my payment. I was trying to top up my prepaid wallet but it kept showing Your Plan isn't Renewed and kept showing that I was having connection issue though my WiFi was fine. I called the bank and I was told that the issue was not with it. I was told to contact Starhub which I did. Waited for more than an hour on 1633 but in vain. The old prepaid app was much better. I didn't have any issues while using it.