StarHub Prepaid App

StarHub Ltd

About this app

An all-new StarHub Prepaid App that lets you manage your prepaid account with ease, anytime, anywhere. And you can use it without any data charges. Yep, you heard us right.
The new StarHub Prepaid App helps you to take control of your prepaid account without the hassle of waiting in lines. A few simple taps on your phone, and you can do so much more with your prepaid account. With a clean, new interface that is simple and fuss-free, the StarHub Prepaid App gets you better equipped for your prepaid needs, on-the-go.

Key features:

▪ Track your usage: Stay updated on your prepaid credit and data balances, and check your usage on-the-go.
▪ View account transactions: See what transactions you’ve made for the past 30 days, and track your expenses.
▪ Running low? Top-up, activate data plans and packages wherever you are, it’s that convenient!
▪ Set up your phone for overseas roaming, right within the app and you’re ready to fly!
▪ Who doesn’t like rewards? Enjoy exclusive in-app top-up promotions and rewards, so keep checking back!

Ratings and reviews

There's always an idiot who create an update or new version that don't work. Previous version was working OK and after the update, the only thing that works seamlessly is the top up option. Now the app keep crashing when I want to see the data option for 7 days and 30 days. Please don't tell me to reinstall or restart my phone, done it all and beyond. The problem is with the app, as I see from others' review.

It's not possible (has been so for more than a year now) to purchase a data plan from this app using your current data plan that's probably expiring in the next hour. To be more precise, you can't even open the app unless you're on a WiFi connection. Just avoid the app and dial *123# instead... Continually improving? That's a good joke 🤣

I had $46 of credit left. But after upgrading, it reported wrong credit remaining - only 4 cents - and kept crashing when trying to see transaction history. I called customer service who then implied it's my fault for probably turning on mobile data, even though his system showed all $46 being "used" on the same day I called. He refunded me, buy made it sound like it was my fault. I'll never use this service again once I expend my remaining credit. Update: Happened again to me 2 times. if you are overseas and use up your data plan's data, it stops like it should. BUT here is the catch: The system deducts any remaining credit for any LOCAL data used EVEN THOUGH no plan has been activated. I was charged for lodal data use for the few SECONDS before my plan came into effect. ON TOP OF THAT, when opverseas, I had trouble setting their APN which did not automatically appear on my phone. I do not understand why they can automatically stop local data when your credit has expended, but cannot detect if a plan has been activated and prevent data use if one has not been purchased. It is extremely flawed. And most countries have more affordable data plans for tourists.

What’s new

We're continually improving the StarHub Prepaid App to enhance your experience with us. Keep your Updates turned on to ensure you are always updated with the latest improvements. This version includes improvements in app performance.