PeerOnCall Support

SC2.0 Stepped Care Solutions

About this app

The PeerOnCall Support app is designed for peer support providers. When paired with the PeerOnCall app, trained peer support providers in participating organizations can use PeerOnCall Support to create their profiles, indicate their availability, connect with peer support seekers and track their peer support encounters.

This Platform Offers:
+ Automated peer matching system for handling time sensitive peer connections
+ Secure and confidential in-app messaging and voice calls

Behind the App:
PeerOnCall and PeerOnCall Support were developed in consultation with workers in public safety and high-stress workforces across Canada. The original application was developed by McMaster University, in conjunction with The Canadian Institute for Public Safety Research and Treatment (CIPSRT) at the University of Regina, and in consultation with public safety stakeholders across Canada.

What’s new

• The Hold button stays disabled until you've joined the call, preventing accidental errors.
• The Dial button is hidden once you're in a call, and adding a caller now validates the phone number with a clear message.
• Sign-in messages now display correctly in French.
• Cleaner handling when a connection is no longer available.
• Performance and stability improvements.