Louise Brodie
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The Swapfiets concept is a good one. Yet, with only one shop in Brussels, you often have to wait a week before securing an appointment, leaving you without a bike and no compensation for not being able to use it. But what really did it for me was that I had to pay 720 euros in insurance franchise after my bike was stolen. It was locked and I returned the key. The price is prohibitive. Insurances would never charge that much, especially for a second hand bike in this condition. Feeling ripped off
Hi Louise, I’m sorry to hear your bike got stolen. As long as the bike was double locked and you still have the key, we only charge a deductible. If you cannot hand in the key, the surcharge will be higher. We do offer payment plans in this case. Let me know if that would be helpful. Have a great day! Team Swapfiets🚲
Javier
I've been paying for the same bike for like a year and a half, they send me a 'spring checkout' to inflate the wheels and check the bike in general. it has been worn out throut the daily use, and I already thought it needed a check, so I went, in the middle of my exams, only for them to do absolutely nothing. on the app said that could take several minutes; It took them no time, they just unscrew and rescrew the back wheel (I was watching and they did nothing to it) and told me it was 'fixed'.
Hi Javier,
We are really sorry for the trouble, and we appreciate you bringing this issue to our attention. We will look into this further! If you face any trouble with your bike, our customer service team can assist you with this. You can reach them at help.swapfiets.com/contact or info@swapfiets.com.
Enjoy your day!
Team Swapfiets🚲
Shujaat Hussain
Used their bike for 6 months (was in use for less than 2 months but couldn't break the contract so fair), then asked for an appointment as I missed last one, I clearly mentioned them give me an appointment of early morning or late evening, somehow they gave me afternoon. I send them email again to request and their reply was sorry and if you don't bring your bike today you'll face fine, like wowww, happy to break with this company forever.
Hi Shujaat, We regret any inconvenience caused. The commercial use was not covered by your subscription terms. If you have any specific concerns, please let us know via info@swapfiets.com. Thank you. Have a great day! Team Swapfiets🚲