![](https://play-lh.googleusercontent.com/a-/ALV-UjWPRBB8FZyABkwqNCTRdMUKyQ2bmkslkO3IadOIRl-3FV-6MytjVQ=s32)
Mohammad Sibaei
The game keeps shutting off every time I am trying to open it I tried to log in from another mobile, but it was okay But from may phone no chance Can you please advise 🙏
10 people found this review helpful
Tap4fun (Hong Kong) Limited
June 13, 2024
Dear Mohammad Sibaei, sorry for the inconvenience.
Please re-download the latest version in the store (save the password of your account to avoid losing it), then play the game on the stable network to see if it helps. If not, please provide videos and devie model via in-game support. We will try our best to help you.
![](https://play-lh.googleusercontent.com/a/ACg8ocJyg9utW5ca7AK-L7sy8yaOF4xin803ofm09wJI0zKzd2KR4w=s32-mo)
hasan smoudi
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I can't deny that it's an interesting game however the technical support is rare and very poor! Whenever there is a new update , the game gets stuck and impossible to open! Yesterday there was an update and till this moment I am unable to log into the game although I have download it again from play store! Guys come on .. it's getting messy every time with unbelievable reasons and justifications from your side! It's a shame 😔
91 people found this review helpful
Tap4fun (Hong Kong) Limited
January 18, 2023
Dear hasan smoudi, We sincerely apologize for any inconvenience. You can try the following methods: 1.Change the network 2.Enter the game again 3.Delete the game and download the game again. If it does not solve your problem, please contact customer service for more details. I wish you good health!
![](https://play-lh.googleusercontent.com/a-/ALV-UjV8UH-YATKL2eJwekYKJloIDbQDR-ODDV_j2uQcEKGs_fxBV8Pqjg=s32)
Abdelbasset AZAOU
I had this problem bellow a little while ago. But thanks to the developer, it got fixed. So now I'm giving them back their right rate. (From 1 star to 5) The game is good, great and all of that until one day it doesn't work again, it doesn't open. I had the same problem a long time ago and gere it happens again. I really hope u fix it. (PS: yes i tried to turn it off and on, turn the phone off and on, change the network, clear cache & data, finallyi tried to reinstallit and yet it didn't work)
5 people found this review helpful
Tap4fun (Hong Kong) Limited
November 23, 2021
Dear Abdelbasset Azaou, Thank you for your comments! We're glad you liked the game, it motivates us to keep adding new content and exciting features. If you encounter problems in the game, please contact customer service. I wish you good health!