CapyDesk

tecadi.labs

About this app

CapyDesk is a powerful enterprise helpdesk mobile app that keeps your support team connected and productive — anywhere, anytime.

Whether you're an IT agent resolving incidents, a manager tracking SLAs, or an end user submitting requests, CapyDesk puts your entire helpdesk in your pocket.

MAIN FEATURES

Ticket Management
• View, search, and filter tickets with real-time updates
• Create new tickets directly from your mobile phone
• Update status, priority, and assignees from anywhere
• Add comments with formatted text support

Dashboard and Analytics
• Real-time dashboard with statistics and overview of tickets
• Activity feed with recent updates
• Alerts from your organization

SLA Tracking
• Monitor SLA compliance with visual indicators
• Track response and resolution time targets
• Stay ahead of violations with SLA status at a glance

Time Tracking
• Log time directly on tickets
• Track billable and non-billable hours
• Set visibility (Everyone or Internal)

Comments and Collaboration
• Public and internal comments on tickets
• Timeline with complete ticket history
• Internal notes visible only to agents and administrators

Asset Management
• Browse and Search Organization Assets
• Scan QR codes to quickly find assets
• Report issues directly from asset details

Customer Satisfaction
• View CSAT search results by ticket
• Track customer feedback and reviews

Jira Integration
• View Jira issues linked to tickets
• Seamless connection between helpdesk and development

Enterprise Ready
• Multi-tenant architecture with secure authentication
• SSO support with Azure AD for corporate login
• Profile-based access (Admin, Agent, End User)
• Full localization: English and Portuguese (Brazil)
• Light, dark, and system theme support

CapyDesk is the mobile app for the CapyDesk enterprise helpdesk platform. A CapyDesk account is required to use this app. Contact your organization's administrator for access.

What’s new

Version 1.35.0 — mobile parity with the web app:

• Ticket detail: full requester profile, group, catalog hierarchy, linked asset.
• List cards now show ticket number, requester, group, created date and SLA status.
• Expanded filters with multi-select on status and active filter chips.
• Attach photos from the gallery on create and comments, auto orientation fix.
• Fix: user/asset custom fields now show the readable name, not the internal ID.