TrueLane by the Hartford

The Hartford Fire Insurance Company

About this app

TrueLane® is a free smartphone app available to auto insurance policyholders from The Hartford in select states who are enrolled in the TrueLane program. The app uses the sensors in your phone to automatically measure how you drive. The safer you drive, the better your potential Renewal Discount will be.

Ratings and reviews

Initially was useful in, apparently, discounting based on driving. Then we noticed the score inexplicably going down despite achieving perfect scores and driving cautiously as heck (and having angry drivers blow by) ! The algorithm is obviously flawed and not worth being tracked. We went from initial 90% to 100% to 70% each without changing anything after 100%. Wonder what they do with our info! We are Uninstalling this!

App is extremely frustrating and to sensitive. I get dinged for hard braking under very normal braking conditions. Also get dinged for hard accelerations with a small SUV with a 3 cylinder engine that I can outrun on my hands and knees for two blocks. It logs trips that I don't take, and sometimes partial trips. For the last 4 weeks it has not logged any of my 20-30 trips, but my rating has gone down 10 points. This app is a complete farce.

I have never used a driving app before, but this has to be the worse ever. I drove for about 6 months with an average score of about 95. Then overnight it dropped to 73. No change in driving or stars. Now I can make the perfect 5 stars on all trips and my score drop. Last week it had me driving 100 miles away in another city while I was home on the couch! All the complaints I've read on the other reviews are ditto from me. This app SUCKS!!!

What's new

We've made App improvements based on Customer Feedback.