Liberty Mutual Mobile

Liberty Mutual Insurance Company

About this app

Get the Liberty Mutual mobile app, your one-stop insurance resource. Log in fast and securely with touch or face recognition. Access ID cards with one touch. Manage your policy or claim from anywhere, at any time. You can even get rewarded for safe driving by participating in RightTrack. RightTrack runs in the background and automatically captures driving information using sensors.

We’re here for what you need

Take care of what’s important, quickly and easily.

● Access and download digital ID cards
● Get to know your coverages and receive customized recommendations
● Save money with our safe driving program (in select states)
● Sign up for paperless billing, Autopay, and push notifications
● Add drivers, update mortgage lenders, and make other policy changes
● Access and electronically sign important documents

We’re here when you need it most

Find on-the-go help in the moments that matter.

● Tap to call for emergency Roadside Assistance
● File a claim and get real-time status updates
● Upload pictures of damage and get a repair estimate quickly
● Schedule a damage review or request a rental vehicle
● View estimates, track repairs, and review claims payments

Permissions needed for RightTrack users

● RightTrack uses foreground services to enhance user safety, ensure accurate trip recording, and provide valuable feedback to the user regarding their driving behavior. It's essential for detecting when you start a drive and to accurately log the route taken, driving behavior, and other relevant metrics.
● The service is activated when you begin driving. This is detected through user interaction with the app and/or automatic detection algorithms that recognize driving activity.
● RightTrack collects data such as speed, acceleration, braking, and route information, which are needed for assessing driving behavior and providing feedback for safer driving practices.

Ratings and reviews

RightTrack considers using your car's touchscreen and Bluetooth to make a call as phone usage, so an incident will occur whenever a call is placed while you are driving. Top tier driving from my family (90-100) and their app literally says that I should expect a discount, but my renewal quote is actually a price increase. How does that make sense? Shop around. It's worth it, if it'll save you money in the long run.

DO NOT BOTHER, PICK A DIFFERENT INSURANCE COMPANY! The app and website are useless, anytime I try to log in it tells me there is an issue, to call customer service. Call customer service the automated system tells me to pay online or through the app... which I can't log in to. What is the point? If it weren't such a pain to change providers I would go to someone else. I HATE THIS APP!

What they don't tell you about the app is that it doesn't matter if you're going the speed limit. If you're driving 70 mph on the highway, which is the speed limit, it will rate you "fair" because they think that's a fast speed. The app recommends you take back roads instead of the highway so you can drive slower. It said I had a phone usage when I plugged my phone into the charger. I didn't turn my screen on or anything; just plugged it in! Records breaking events when there were none. It's BS

What’s new

We included a couple of bug fixes and made progress towards future updates. Stay tuned.