
Kay Tzu
Can't log in to the account with last update. I never changed my email nor login information. Also, this app keeps charging you automatically for a tip even though you are picking up from the restaurant. It's very sneaky from the app development team to choose automatic tipping by default! It should be an option! Not something to sneak in an extra charge for customers picking up.
2 people found this review helpful

C.T. H
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You have to go back to the same sub menu every single time you add in a new item to your order (Unless ordering more of the same). But if you leave the app to respond to a text mid-order? The entire order resets when you return back. You also have to keep logging in, every single time you open the app. What a chore to order food for something that should be simple and quick! editing later to add in: Now I have to log in every single time I use this app. I've never wanted torchys less.
4 people found this review helpful
Torchy's Tacos
September 15, 2025
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at guestrelations@torchystacos.com.

Ashley Eadon
Don't trust this app! Use Door Dash or Uber Eats instead. Terrible experience. My order was cancelled while I was waiting to pick it up. No notification, just cancelled, despite having previously been confirmed. The store just said that sometimes the 3rd party provider has issues. I'm hoping I get my money back without having to contact my credit card company.
1 person found this review helpful