
Thomas M
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The restaraunt and food is great. This app isn't. Loyalty program is iffy at best. Payment management on the app is one of the worst I've ever seen. There's no obvious way to remove or edit cards or payment methods (maybe I'm missing it?) so I can't update my card info. None of the payments go through because I have duplicates of cards with different info (zip codes) and there's no way to tell if you're picking the correct card at checkout. It's honestly amazing how bad the payment processing is
31 people found this review helpful
Torchy's Tacos
July 19, 2022
Hi Thomas!
We'd be happy to help take a look into your account! Please reach out to us at TacoJunkies@torchystacos.com > Taco Love, Torchy

Ariel Danielle
It's a functional app, but there are a couple features that would make it MUCH better imo. 1) The option to choose "extra" or "less" on an ingredient. In the same vein, an expandable list of other ingredients to add to an item. Like, I love a grilled baja with brushfire jalapeños but that's not something I can do in the app. 2) add a receipt after purchase if you go to a store or your partner orders and doesn't/can't use your account. I use this often on other apps!
2 people found this review helpful
Torchy's Tacos
July 2, 2024
Thanks for the feedback, Ariel! We're always looking for ways to improve.

F-E-A-R
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The App is ok, but I agree with everyone else that the way to earn rewards not being clear to the customer is poor. I would recommend just sticking to the standard point system that most reward apps use. It's clear, concise, and reliable. A drink gives 5, Toco gives 15, etc Having a "behind the scenes" way of gaining points, makes it hard for the customer to even stick with the rewards as they don't know what they are getting and when! Please consider revising the app :)
18 people found this review helpful