DO NOT ADD MONEY!!! I added thinking I would use it for when I went. That did not happen. The manager even told me that the value is not removed and got declined. Now I have been contacting them to see how I can get my money back.

It was ok until I somehow got signed out. Now it says my passwords and question answers are wrong and there's no other way to reset the password. And of course there's no way to contact anyone either. What good is an app I can't use?

No reward for installing, and apparently most of their stores cannot even use/accept/access the app. Worthless.

Where's my free doughnut? I received an email and a message on the app that stated my free doughnut awaits just for joining. How do I redeem it? The person at the store couldn't figure out. Other than that the app seems to work fine. I've yet to redeem my rewards points. Hopefully that'll work.

App prompted me to update before I could sign in. So I updated and lost all my points, my money and my free donut. I uninstalled and reinstalled the app and now it won't let me sign in at all.

There is no FREE DOUGHNUT. Just a scam for you to download the app on your phone for sure.

Couldn't open the app without updating, so I update and lose over 300 points!

Just did the update and lost almost 200 of my points and it says this app isnt configured for rewards!

I hate the fact that I can't add money on there

I love to wait for the hot sign to get the famous glazed doughnuts and a cup of milk😍😍😍😍

Did the update and lost my reward points

These are the best donuts ever.

I love this app its very convenient

My kitty cat is your number one fan

Awesome!!!

Good app

Love it

Besides the annoying messages, the main problem with this app is the messaging interface. If an offer has been expired for two months and the other message was never read, auto delete! Allow for bulk message deletion, and instead of going back to the start page after exiting a message, go back to the message list. Uninstalled. Not worth it. Update 6/19/17 Still awful. Unable to reset password.

It quit working. I only needed to locate nearest locations, hotlight and local special of the month would be nice but not needed. Latest is even with pistol whipping me and beating on the head with a 3 lb hammer the program only offers tan screen. Solid tan screen. I give up. I uninstalled it.

I use other apps with mobile pay... no problem. Every time I try to use this one, the staff look at me like I'm from outer space. If I ever use the $$ currently on the app I won't add any more. Messages disappear, disappointed with this one

Cannot get funds to load. It keeps displaying an error. The app also states I have a free donut in my messages, but it won't load to barcode. This app is clunky and not user friendly. Love the donuts, dislike the app.

Built up points. Went to get reward would not work. Manager told me I need to update app or my phone. There is no update available very disappointed. Krispy Kreme tricked me into thinkng if I buy I get a reward then tell me app is wrong. My app records my purchases each time. Ugg scammers!!!

WOW, how can a company make such a GREAT product and hire a Fool to run the mobile app. I just downloaded the app and opened only to have it show needs Update. Ok, I hit update only to go back to open or uninstall, hit open back to needs update back to open or uninstall....ok you get the picture.

Your app is busted. Someone on your dev team didn't check the build before you pushed it. App is stuck in a "you need to update" cycle, and then won't update.

The app needs work. When it's telling you to update and it will not allow you to, it should have a phone number to call to alert TECH. of the problem with the app.

Gives me expired coupons...no way to scan receipt after purchase.. really don't like handing phone over to employee to enter information! In other words Does Not Work

Today I go to Krispy Kreme to pick up two boxes of donuts and the app will not open. It says update I click update it takes me to the Play Store. On two of my phone's the app will not work. Please fix it.

Hello Krispy Kreme this app worked fine for 6 months..now says update.. nothings working now..my phones only 7 months old ... I have 360 points gone! Was looking forward to treating my grandkids on next visit. How do I fix this update?

It's nice when it works. However, it's telling me to do a mandatory update, but won't allow the update. Very frustrating!

The app keeps saying it needs an update but won't let me update it. Uninstalled it then reinstalled still doing the same thing. Annoying!

Right now it is telling me a new update is required, however when I hit the update button it takes me to playstore where there is no sign of an update available.

I'm all for Rewards programs. I love Krispy Kreme doughnuts and thought this app was a great addition... until I tried to redeem rewards points; but the app won't let me redeem any rewards. My screen says I have 375 rewards points and they grow with every purchase, but for sweet doughnut's sake will someone at support tell us how to redeem the points??? While you're at it, try educating your store managers and staff. They get a panicked look every time I pull out my device. I have tried, unsuccessfully, three times to redeem my points for a dozen doughnuts... with no success. ***How about a step by step instruction on just how to redeem rewards***, and while we're at it, an extra dozen doughnuts for my continued heartache wouldn't be snubbed. Oh and publish that redemption instruction guide to your staff as well... it seems they are just as tormented by the app as the customers are since the manager of my local store in Pigeon Forge, TN has apologized prophetically the last three times I've gone in to redeem . He insists that he has problems every time Rewards redemption is attempted.

Hello is anybody there? Cant you read that something is wrong with the app??? It was my #1 app. I better not lose my points. I have not "paid" for a doughnut in awhile, thanks to this app. Please fix it.

It keeps telling me there's an update but there is no update. I'm unable to use the app because of the nonexistent update

Rarely works like its supposed to can never log in and theres absoloutely no support... the hot sign light barely even works right

Had over 700 points, switched to a new phone and now all points I was saving are gone. VERY UNHAPPY

It won't let,me use the app says update but nothing there and I have free donuts on my app couldn't use it because of this so called,update no they are,expired this is why I like,dunkin donuts better no issues and they take care of it right away

It's a good App but I wish they would send messages back to App instead to your email.

Keeps crashing and shutting down. Love my Krispy Kreme but the app sucks!!

Worked well before now prompting tonupdate does nothing and inhave free doughnuts and the light is on.