I had 277 points and you need 250 in order to get a free dozen donuts but it wont let you redeem them. It just keeps saying cannot redeem reward. The employees at krispy kreme have no clue how to fix it. I was told well if you cant figure out the app aint nothing we can do. Complete scam. I will never buy krispy kreme again. I suggest yall do the same.

Not able to view entire message on screen. Never have been able to for the past couple of yrs and app is updated. Most messages dont say when offer expires. Have a birthday message but it's just a pic of donut. I have a Galaxy 7 Edge.

I never had any issues with this app till now. I go to sign in, and it keeps telling me to try back later. So then I tried to reset my account, and it wouldn't allow me to do that either. So I try and create a new account and it tells me, sorry this account already exist, please try again. I had points that I'll never get to use now. Worthless app.

Just spent 10 minutes trying to redeem my free dozen donuts with points on the app and it wouldn't work. Tried uninstalling it, then reinstalling it, connecting to Wi-Fi, all with no luck, each time it would just say "sorry, you can't redeem these right now." Called my wife while at the store and she got it to go right through on the first try after signing into my account from her iPhone. Would be nice if the app worked, or give us an option to login to the regular website to redeem.

The apps is pos Do not add money you will not be able to use it. You can not claim 2 items or you just loose your points. Sux Uninstalled have to do charge back to get money back no support

I have 371 points. Tried twice to use them to buy a dozen. Didnt work during either visits. Had 4g, had employee log me into their wifi for verification. Had to pay for two different sets of dozens. Starting to thank this is a scam. Havent been back since very sad.

DO NOT ADD MONEY!!! I added thinking I would use it for when I went. That did not happen. The manager even told me that the value is not removed and got declined. Now I have been contacting them to see how I can get my money back.

I was simply looking for prices of the donuts, nothing. I am not in the habit of buying something without knowing the prices first are you afraid to advertise your prices. I even looked at the local store website nothing. Very disappointed

Is there any way to get assistance with this app? I am locked out the account, nothing is working. Assistance required, no support.

Reward takes up to a day to show up on the app after installing. The app can be scanned/used just for points, while paying for a purchase separately with cash or a credit card. Most of their stores can use/accept/access the app, but not all of them.

I loved this app until I went to redeem my points and it wouldn't work! Worse, I called the company and was told to reinstall the app, which I did six times, and it still doesn't work. So Frustrating!

Hot light was incorrect. Says it was on and drove 15 min but when we arrived it was off. By the time we left I checked the app again and it said that the light was still on. Clearly it was not.

It was ok until I somehow got signed out. Now it says my passwords and question answers are wrong and there's no other way to reset the password. And of course there's no way to contact anyone either. What good is an app I can't use?

Every time I go to redeem a reward it tells me I can not redeem at this time. Its so frustrating and makes me not even want to continue going to krispy kreme

This is a crappy app especially compared to other fast food places. If you go to Krispy Kreme and use it to earn points that's fine. But what they dont do is notify app users of promotions and coupons within the app. It seems like they always send emails instead to notify you of a promotion. I don't want that! One of the reasons why I have apps is so that I can get immediate notifications instead of having to constantly monitor my email. Trust me I have notifications enabled for this app, they just don't use them to their benefit. If they would tell me more within the app I would definitely go and buy more so they're really hurting themselves. I will give you an example. They were just recently running a promotion for 50% off a dozen donuts on October 4th and 5th. They sent a notification in the app at 8:40 p.m. on October 5th. Tell me how many people are still out and about and/or willing to drive to a Krispy Kreme with 3 hours left in the promotion?! Why didn't you tell me that earlier? I also just missed a coupon for a free donut 3 days ago. There was no notification sent. Other rewards apps take their users seriously and give them more benefits. Tgey may have sent me an email about these promos but again I don't look at my email all the time. Not using app notifications is a missed opportunity.

Where's my free doughnut? I received an email and a message on the app that stated my free doughnut awaits just for joining. How do I redeem it? The person at the store couldn't figure out. Other than that the app seems to work fine. I've yet to redeem my rewards points. Hopefully that'll work.

Never works. Hot now sign is never on according to the app but on if I go to location. Doesn't save the location I chose.

App is pretty easy to use, when it's working. Have a birthday message I can't even redeem because it needs to show under the barcode for the sales associate to redeem. They can't just go by the message. Also had to wait 3 days to be able to get my free dozen from all the points I had accumulated.

Trying to redeem points and I keep getting error that prize can't be redeemed. It used to work just fine. No number or email for customer support either

No reward for signing up like stated. Also fails to load money for purchases.

This app will not let me put money onto my card. I've tried multiple times and nothing ever happened . It just keep saying there's an error and to try back again later as well as to refresh the page.

Can't redeem any messages. Got a birthday reward and when I try to redeem just get an xml page. I don't trust the app to add any money to it. If you can't get rewards to work, why would I trust you with money.

This app doesn't work at all. I can't even reset my password. I sent an email to support back in April, never got a response. I thought I could use it now but it's still a wast of time.

Been trying for a week now to redeem my free dozen. It keeps saying. Can not redeem this. I have the points. And now I can't even open the the open

App prompted me to update before I could sign in. So I updated and lost all my points, my money and my free donut. I uninstalled and reinstalled the app and now it won't let me sign in at all.

App sucks, can't get rewards or msgs read the other reviews..don't bother with this useless app...customer service sucks ill stick with Dunkin Donuts

Lmao this app is a joke. Did you guys just pay some retard fresh out of coding school to design this app

Can't redeem birthday message or any reward points. Pretty useless to acrue points that you can not use

Have over 400 points that I cannot redeem when I push redeem the message your rewards could not be redeemed pops up why????

App has never displayed rewards even after reinstalling. It says I have a reward expiring today and I have no idea what it is for.

I get emails and messages about coupons and rewards, but can't redeem through the app.

I got signed out and it won't let me log back in it kept saying failed attempt then when I tried resetting password account doesn't exist but that can't be right because I get email notifications with the email I used to create the app account

There is no FREE DOUGHNUT. Just a scam for you to download the app on your phone for sure.

The app wouldn't let me redeem my points for doughnuts. So I tried logging out and back in. Once I put in my password it said it was wrong. So I tried other possible passwords. Then I tried to just reset my password and that failed. What can I do to just get some doughnuts????

Why do I have to continuously give my phone just so my reward my reward points can be added on it I should be able to do it by receipt that suck just purchase and they say they can't add it to my rewards 😡😡

Most of the time the rewards scanner isn't working in store so they have to take my number. After that, it's usually a gamble whether I see those rewards or not.

Worthless if stores don't know how to use. Seattle area stores just say "no working" when I try to scan. Why bother with a program the stores seem to hate!?

It is not telling you what one needs to know like menu,prices do you have delivery which you need need badly for all the handicap customers....Thank you

Need to have a way to delete old messages... and received 4 messages for the reese peanut butter donut... can't get rid of them

Never works click forgot my password and never goes through