Krispy Kreme

- July 8, 2016

Everyone

Lifestyle

( 4,041)

Description

•Refreshed user experience with larger, updated screens
•Larger home screen
•Enhanced barcode screen
•Hot Light Screen now includes drive-thru hours)
•Locations Screen now includes Hot Light status displayed

The Krispy Kreme® app is filled with tons of delightful surprises! Download now to experience the joy of Krispy Kreme and all the exciting features below:

Hot Light™

• Find out exactly when hot, fresh doughnuts are coming off the line
• Locate the nearest Krispy Kreme shop, wherever you are
• Invite friends through text messaging to join you at your favorite Krispy Kreme shop
• Get push notifications to know when the Hot Light is on (optional)

Krispy Kreme Rewards™
The following features are only available in participating cities. If you access the app outside of these areas, you will only be able to use the Hot Light function.

• Receive a FREE DOUGHNUT just for signing up
• Earn sweet rewards that get sweeter the more you visit
• Learn about limited-time doughnuts and drinks
• See fun, new surprises when you open the app
• Give points and stored value and receive both

Reviews

3.9

4,041 total

5 2,378

4 526

3 254

2 203

1 680

Brittany Shoemaker

Payment options none work When I downloaded the app, I was hoping to be able to pay for them, Pre-order them, look at a menu of what they had, or even just upload my gift cards I have. None of these functions are available. The function to upload load your credit card info and then get an electronic gift card to pay is set up but disabled. Was hoping for more from the app. The scanner on the digital loyalty card didnt bring up the free doughnut I received upon downloading the app. They had to just manually take it off.

Terence Weber

Reward points not credited! Love the product dislike the app. Sometimes the associates know how to scan to add points, sometimes they don't. Sometimes points credited - got to 196 - however last 3 visits spent $30, no points credited! Becoming more trouble than it's worth. Please send training guidelines out to all stores so they can execute program properly! !

Kristen Conley

Edit* keeps getting worse Had a problem with the hot light not working. So I uninstalled. Downloaded it again to give it another shot, there is more than just the hot light now. But it's still awful. I get the same notifications over and over again and I am still not getting the hot light notifications.

Linda Dornhecker

Not a fan so far I downloaded it last night. Supposed to have a free donut reward. Not showing. I got an email thanking me for download and use. Has an email address to email any problems, which I did as not only is the reward not showing but I added a credit card to be able to pay through the app. Well no apparent way to load money on it. Shows "disabled". No "help" area, which the email says there is. Don't know what the issue is but you need to make things right.

Marcia Foster

Can't use points I have enough points to get a free dozen donuts but the app will not allow me to use my points it says my card is invalid and I have no rewards available when I try to use it at the store. Krispy Kreme how do you fix this? I've updated the app and uninstalled the app and reloaded the app and it still does not work right.

Haley Carter

So it works as advertised But I started to get spam pop ups when I downloaded it. First, cleared phone cache/soft reset. Got them again after a day. Then I noticed it runs unless u go to settings/force stop every time u accidentally hit the app, or go into it. So I removed it from phone. The spam stopped, and hasn't returned. That's all I did, because it wasn't meant to be a spam deterrent, I just didn't want it draining my battery by running in the background 24/7

User reviews

Brittany Shoemaker July 18, 2016

Terence Weber September 22, 2016

Kristen Conley July 16, 2016

Krispy Kreme November 10, 2014

You should see this fix in the updated version that is being released today. Please let us know if you are still experiencing this.

Linda Dornhecker September 15, 2016

Marcia Foster July 30, 2016

Krispy Kreme August 19, 2016

Marcia- Will you send us your mobile number and email address to krispykreme@casupport.com so that we can reset your password?

Haley Carter August 17, 2016

Krispy Kreme August 19, 2016

Hi Haley, Can you describe the spam pop-ups? Our app only has a background screen and sends push notifications. We can better diagnose this if you provide us with a few more details. Will you send the details to hotlight@krispykreme.com? We'll send you a surprise for sharing these details too.

Heather White August 23, 2016

Annoying Won't let me register. Doesn't even sat what's wrong. A blank box pops up and I can hit okay, but doesn't finish registration

Irene Martinez September 11, 2016

Problems after last update. I have gone to Krispy kreme twice and have not gotten any points and I am not able to use the ones I already have.

bignigg0 August 30, 2016

Would give zero stars but makes me give 1. After update my reward points disappeared. This sucks. Had 1000 reward points now nothing. Fortunately my Dunkin Donuts still work. Donuts not as good but they app give me my points.

Pam B July 30, 2016

If Only... If only there was an option to scan or somehow upload your receipt later if for whatever reason you cannot scan it at exact time of purchase. Ex: I was in the restroom and my husband ordered before I got out. My phone battery was dead once. I left my phone at home accidentally a couple times. Lost all those points.

Krispy Kreme August 19, 2016

Thanks Pam. We are working on a solution for this as well.

Danny Rodgers September 5, 2016

No more... Second time trying this app...second time uninstalling...there won't be a third..will not let me register, in spite of apparently needing everything but a blood sample to do so..best doughnuts on Earth, but don't waste your time on this app..

dccollectoraz August 4, 2016

Will not leery me reset password. Had to uninstall, because it stopped working. Now I cant sign back in. 😣😭💩

Krispy Kreme August 19, 2016

Will you send us your mobile number and email address to krispykreme@casupport.com so that we can reset your password?

Angela D August 19, 2016

Just installed and won't open Sorry I'm late updating my review. App works fine now and allows me to see my local Krispy Kreme, points, etc.

Krispy Kreme August 19, 2016

Angela D- Can you share more details with us at krispykreme@casupport.com so that we can diagnose this? Will you share with us where you are located?

lawrence hoogerhyde July 17, 2016

A restaurant app with no menu?! It just shows you how many points you've accumulated. It would've been nice to see what type of donuts my local shop has and maybe a price list.

Krispy Kreme August 19, 2016

hi Lawrence, we are working to fix this in the future. Many thanks for your feedback and we understand your frustration. We'll update you when this is resolved in the app.

Roberta Cook September 13, 2016

Need instructions, pls. I am not psychic! First, I never was offered a free donut after downloading the app, but all the signs in the store say I should have gotten a message or something. I got nothing! Second, there are no instructions on how to get credit for what we spend. I thought I would be able to scan my receipt, but there's nothing to scan. What's up with that? We went to your new store today, spent over $20. How do I get credit? It looks like I need LOTS of instructions for your app. Can you help?

August 30, 2016

First it wouldn't let me register then when I finally get registered now it want let me log in. I have rest my password about 5 times continues to state invalid password.

September 3, 2016

Doent work Enter my sign in info and it crashes. At least the donuts are good...cant say anythong goog about the app.

Devin Hewett August 25, 2016

Login I'm trying to create an account but it keeps saying failed to register account and then I tried to login on the login screen and it keeps saying incorrect password even though it's the password I used. I tried changing my password with no luck........

Julie Claspill July 9, 2016

Invitation free donuts I had a free box of glazed donuts, after the update the message is gone. I am very disappointed.

Elena Del Castillo August 18, 2016

I didn't get my "free gift when I joined" can't upload my receipts..."no offers" just pathetic. If you're going to say all this and all that about the app then it should be just that.

Krispy Kreme August 19, 2016

When you went to our shop to redeem, did you provide one of our team members with you mobile or scan your member bar code under the scanner? Can you share these details with us at krispykreme@casupport.com?

Jack Winkelmann September 23, 2016

No option to enter for points There is not another way to enter to get points when scanner is down...missed points for 3 dozen donuts be ause scanner was down and employees were not fully trained at a new store that was packed.

David Jarrell August 28, 2016

Just awful - login problems I can't get my password reset. It tells me "incorrect password" - on the reset screen! THEN it sends an email telling me that the password was changed. What's the deal with this app?

Sion Watts July 13, 2016

No reward added Yet it says I have a free donut waiting and that it's loaded onto my bar code.

Jennifer Keane August 29, 2016

Won't let me register I've downloaded 3 separate times, it will not let me create an account. So frustrating & a waste of time.

Tina Wagner July 15, 2016

Hot sign The hot now sign is never lit up for my area store..it was for the first few days and now nothing

Kyle Campbell August 30, 2016

Fun while it worked... It was great while it worked... Now it tells me that I don't have an account and my email is in use...

ben sutphin August 26, 2016

Location My location want load on app it is turned on but will not let me open app

Cathy Wooten August 19, 2016

Best Donuts & Coffee I love Krispy Kreme Dalton GA. They have the most courteous staff and cleanest shop around, beats all the others. Go Dalton KrKr

Alan Talbert August 4, 2016

I want streaming video! I want to watch donuts being made! Thought I read somewhere that this app delivered KK's in development. Now I must have that. Give me some streaming action, please!

September 24, 2016

Wish it worked The notification never comes on and I got an email saying my card received a free doughnut & coffee for it being my birthday month, but card isn't loaded!!

Adrian Ozuna August 1, 2016

Wtf Won't let me login I'm putting my correct password.

Krispy Kreme August 19, 2016

Will you send us your mobile number and email address to krispykreme@casupport.com so that we can reset your password?

Dorothy Hailey August 26, 2016

Create an account problems Will not let me create an account. About to Uninstall this app.

MayMay Chan September 15, 2016

I love Krispy Kreme, I always have when I'm having a bad dad and I can get fresh ones it just makes it a good day.

Lucy B August 28, 2016

Useless Wont let me register a account

marcus c August 26, 2016

Want my money back I loaded money on to this app now it just says disabled so I can't use it once I get my money back this is going in the trash

Matthew Laham July 13, 2016

Helpful Whenever I need doughnuts it tells me when i can get all of the good hot ones

Ken Byrd August 6, 2016

Loading card not working Can't load the app with my card. Says it's disabled. Come on.... Also miss the hot light in my notifications!!

Krispy Kreme August 19, 2016

Ken- We are working on the loading value issue, but you can still earn points when you scan the bar code. In order to get the notifications about when the hot light is on. Find your location and then tap "Notify Me." We will update this in our tour and FAQs.

Alberto Del Valle September 13, 2016

The app in good. Your app is organized and easy to handle, BUT the company doesn't include Puerto Rico on it. Work on that. Thanks...