Santa Yosepa
I recommend you to uninstall this application since it has a very poor system and useless. They make it complicated to use than other apps. It was my first time using travelio and had a horrible experience. This app is required to install so that the customer can get communicated more easily and connect to the roomboy. However, it didn't happen as it is described. One more, pls respond all the customers feedback and have immediate improvement. Your sorry works nothing.
19 people found this review helpful
Travelio.com
April 24, 2024
Hello Santa Yosepa, we apologize for the inconvenience you have experienced. We really appreciate your feedback as it serves as a reference for Travelio to always provide the best service at all times, to connect with you please contact our Customer Service at (021) 39 524 523 or 0851 7993 9341 (Whatsapp) -at
julia Octa
First time using this app, bad experiences and the team of Travelio were only talk too much, promising ABCD etc only. Becareful to use this application. The photos looked nice. The reality really horrible. Check in at 2pm, the staff came at 3pm. What amazing !!! The room was nasty, The last thing is, the refund for the deposit. OMG, very complicated and too long to get it. Said 1-14 days it can be refund but you see it has been 16 days, still didn't get the deposit back to my account !! Sooo 👎
2 people found this review helpful
Hi julia, we deeply apologize for the inconvenience and understand your concern. We always strive to serve and solve our customer better.
Our team would like to be in touch with you, please kindly connect with us through our Live Chat on Travelio Apps. -cl
Laurence Van der Linde
terrible platform for short term lease. Terrible communication, terrible contract, no wifi in the apartment, and soooo much more. I have used a lot of platforms all over Asia as a digital nomad and this was the absolute worst experience ever. Unbelievable.
8 people found this review helpful
Travelio.com
April 26, 2024
Hi, sorry for the inconvenience. Great customer service and experience is something we always strive for at Travelio. As we understand your concerns, would you please inform us the details of your booking then we can help to check the update of your problems to live chat travelio application or on Travelio's WhatsApp number +62851-79939341 -sh