TRI-AD Benefits on the Go

2.9
109 reviews
10K+
Downloads
Content rating
Everyone
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About this app

TRI-AD Benefits on the GO provides a single access point for participants to manage their consumer-driven health care and other tax-favored benefit accounts.

TRI-AD Benefits on the GO provides the following functionality:

• Accounts: View your benefit accounts and transaction details
• Cards: View card details, access PIN, mark your card as lost or stolen
• Claims: Submit a claim, add receipt images, and view pending claims
• Profile: View and update personal demographic information for yourself and your dependents
• Alerts: Access important messages from your administrator
• Settings: Update login preferences
Updated on
Aug 11, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 11 others
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.9
108 reviews
Michele Predmore
July 31, 2025
App used to work great, now I suddenly can't login. I can log in on a web browser, so there is no problem with my account, just with the app. The app says to call Triad if you have login problems, but triad says they cannot help with app issues, that they don't have a technical team, no way to contact the developers, no way to help. I hope the developers see this because triad customer service is clueless. Or if they are right and there are no developers, why have an app you don't support?
3 people found this review helpful
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Ellen Freitas
October 4, 2024
The app force stops any time I try to use it. The representative on the phone told me that was my issue and they couldn't help me get into my account any other way. I have un-installed and reinstalled the app 3 times. I have restarted my phone. The app has force stopped at least 9 times. No help available from the company to solve this issue.
3 people found this review helpful
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Krizia Rohena
September 23, 2025
Stops working blocks account and constantly has to be reset. Edit: deserves zero stars.
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WealthCareMobile
June 27, 2023
Hi Krizia, Sorry you are having issues with the app. The credentials for the mobile app are separate than the online portal for security reasons. Please see our user guide or reach out to Participant Services by phone or email for assistance. https://www.tri-ad.com/pdfs/Benefits_on_the_Go_Mobile_App_User_Guide.pdf - user guide link

What’s new

25.08.00 What's New
• Improved registration flow with additional security measures.
• Various UI enhancements and bug fixes