Ajibo Sambrown
Good interface and was working fine initially until lately. If I want to make a transfer, after keying in the bank account details and my pin, next message I will see is that the acct no and name do not match. This I have tried severally with different acct and some of the acct I have made a transfer to before using the same app. I just don't understand and it's frustrating. Until that is fixed, I give 2 stars.
283 people found this review helpful
United Bank for Africa Plc
16 August 2020
Thank you for contacting us. We sincerely apologize for all inconveniences experienced in this regard. Kindly contact us via the mobile numbers; +234 1 2808822, +234 700 2255 822 or +234 800 2255 822, mail; cfc@ubagroup.com or follow @UBACares and @UBAGroup on Twitter and UBAGroup on Facebook to enable us assist further.
Oyepeju Oyelowo
The app has a functionality issue. I've been unable to sign up. When I get to the step to type in activation code, my keypad doesn't pop up. I've done this numerous times, same result. This isn't a phone issue, as I've read someone's review here, too, having the same issue. Please fix this! We must not always visit the bank for every little thing!
14 people found this review helpful
United Bank for Africa Plc
11 May 2024
Hi, we regret to note this. Please note that the device hosting your mobile app must have the associated OTP SIM card inserted for OTP auto-fill feature and authentication purposes. Kindly be informed that the latest version of the mobile banking app (3.0.66) now features automated OTP verification. Thank you.
Ifeenyin Udoema
Terrible Terrible experience. I just got a new device and I've been trying to setup the app with it and transfer my account from old device to the new one. I'll go through all the setup and once OTP is sent to the mobile number, the screen freezes and you can't type that in.. So weird, as I've tried to do this for a while now. Pls UBA should fix this... Thank you
9 people found this review helpful
United Bank for Africa Plc
10 May 2024
Hi, kindly follow the procedure below to resolve.*How to Enable Autofill OTP inā£ Your Android Phone* Settings > System > Languages & input > Advanced > Input assistance > Autofill service.
*Quick Guide on How to Enable Autofill OTP inā£ Your Samsung Phone * Settings > Security and Privacy >
Thank you.