UBA Mobile Banking

United Bank for Africa Plc

About this app

UBA is providing a completely enhanced mobile banking (formerly known as U-Mobile) experience to its customers with this new app. Banking services are easily accessible and on the go through new features such as:

• Quick log-in within a few seconds with the biometric option (facial and fingerprint) on devices that support this feature
• Indemnity profile to set your desired transaction limits
• Toogle between day and night modes
• Faster navigation with the sliding menu available on all user sessions
• Banking Services on Self-Service mode
• Fewer, more intuitive screens enhancing user experience
• ATM/Branch locator
• 24-hour customer service support via live chat
• Quick selection of phone numbers from device contacts list for airtime top up
• Favourites list creation for easier transactions
• Automatic insertion of OTP received via SMS on transaction screen
• Auto reminders for recurrent bill payments and transfers

Ratings and reviews

The app has a critical design flaw. One cannot use the app outside the device that has the SIM card linked with the account. There is no provision for typing in OTP because the keyboard will not appear. The OTP is read directly from the SMS sent to the registered SIM. So, if you have the registered SIM card in one phone and the app in another phone, the app becomes unusable. People use multiple devices these days because of compatibility issues and having to retain one's online history.

I updated the app yesterday 24/03/2025 and my experience has been absolutely horrendous. The app is now running at a snails pace of slow. Logging in and transactions that normally take seconds to execute now takes literally 5 minutes and more. If there's any means of reversing the update I'm very open to it, otherwise your tech team needs to do something about the bugs. ************************************ Your recent update has brought my experience back to normal. Well done.

Transacts fast but still itching!😠 This app loads too long for a start. And does not ever recognize one's Login details once uninstalled and reinstalled due to phone flash or change of phone. And it sometimes freezes at the point of inserting one's OTP and never allow ur keyboard to show up in order to key in the OTP digits. And also, beneficiaries can not be deleted. Pls take note n work on these glitches please! 🙏

What’s new

We’ve improved your mobile app for better security, convenience, and usability.

Rate Your Experience: Share quick feedback after transactions.

Smarter Security: Enhanced device recognition and easier password/PIN setup.

Transaction Management:
• Get timely notifications about transaction limits.
• Quick shortcuts to recent transactions and frequent top-ups.
• Easily view remaining daily limits.

Enjoy a faster, safer, and more convenient banking experience!