
Olivia Lincourt
I need someone to please add an "every four weeks" option to the scheduled transfers list. This is a normal option for banks to offer. No, it is not the same as a monthly transfer. A monthly transfer will occur on the same date every month, which is not always a payday. I have specific payments I need moved every other paycheck, not every paycheck, so "every two weeks" is also not a substitute. This has been SO annoying to deal with.
UMassFive College Federal Credit Union
May 28, 2026
Update: Wanted to let you know that our development team is exploring the viability of adding this cadence as an option for a future update. --- Thank you for your feedback. We’re sorry to hear about your frustration and appreciate you sharing your experience. We will be sure to pass your feedback along to management for review.

Imara White
I love UMass 5. The app is very intuitive and easy to use, getting ahold of a real person for customer support is also incredibly easy. They don't try to hide like other banks its an option on the robot list, but the robot is also very helpful for basic things. The only thing I wish was different was listing my credit card purchases like they do my debit card purchases but it's not anything awful. They have been my main bank for 4 years now and I'm probably never leaving!
4 people found this review helpful
UMassFive College Federal Credit Union
June 7, 2022
Thank you so much for the review Imara! We will take your feedback regarding your credit card purchases and pass it along to our credit card provider.

Kadence Porter
Had trouble with downloading it initially, had to try more than 10 times. It worked for me for about 3 weeks before an error message was the only thing that would load on the app. The message was telling me that I had no network connection but I absolutely did. Deleted the app and redownloaded it a few times but I kept getting the same message. Deleted it for 2 weeks and tried downloading it again. Experienced the same problems as before.
5 people found this review helpful
UMassFive College Federal Credit Union
April 27, 2022
Good morning Tam, we'd like to let you know a new update has been released for our UMassFive Mobile Banking app. Please don't hesitate to reach out if you're still experiencing issues accessing our app once you've updated it.