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Missleading navegation. Sent me suddenly to a different state location. Asked me suddenly for info. to enter, offering change of password but the email wirh the required pin doesnt arrive (yes, i Check in trash etc inboxes...) Etcetc. Frustrating laberinth. Will post better review when i see some needed changes! Please, we need this functioning.
19 people found this review helpful
Hi, We apologize you were not able to get the app to work. We are happy to help you get the app to work on your phone. Please email email@example.com and we can get the app working for you!
I visited the office looking for help, they sent me a page to make it easy. It opened to the same site I had already been on. I called and asked for their IT professional, that was like just go to MyJ and it'll be ok. They told me later that I couldn't activate the App on a desktop. It still didn't work on my cell. I asked my daughter to help, she couldn't figure it out. Today Nov 27, my other daughter managed to get me registered. I had called on the 25th to cancel my membership, but was interrupted so I didn't cancel. When the pandemic started I gave them one month fee as a donation (the receipt they gave me just acknowledged the gift, but no dollar amount. October went by without knowing they were starting to take money again (my fault). I spent all of November trying to break in. I do not wish to be charged for November fighting this demon app. I am registered now for December, we'll see. I didn't even want to give one star....
10 people found this review helpful
One star because the check in button / mobile ID card is gone. App is still great for checking the schedule and making reservations but the lack of the mobile ID zaps 90% of the convenience out of the app. :(
6 people found this review helpful