National Express Coach

National Express Ltd

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About this app

The brand new National Express Coach app makes managing travel on your mobile easy. Search for journeys, book and store tickets and track your coach in real time.

- Tickets booked through the app are automatically added to My Bookings and available offline
-Search and book coach travel to 100's of UK towns, cities and airports on the go.
-Use our Coach Tracker to view timetables and track your journey progress as you travel.
-Retrieve your ticket booked on desktop, tablet or mobile to use on your device, or add tickets directly into your Android wallet.
-Share your booking details with Friends and family on Facebook Messenger, WhatsApp, Twitter, or over SMS and email.
-Quickly search your recent journeys and re-book tickets.

Ratings and reviews

Been using National Express for a long time, I noticed on their app there is no No Log In/Sign Up function, Booking Fee of £1 should be waived because the function doesnt exist. It is better to use their desktop site to make booking where you can log in and the booking fee will be waived. There are lots of improvement that needs to be done on this app. There are areas that are quite confusing and makes the use of this app as a nightmare.

Despite all the bad reviews, I find it works OK once you get used to it. Selecting From/To/times works well, although a return ticket might be confusing the first time. A good Booking Summary is shown if you tap on 'Booking Summary' just above the 'Pay with card' button! You only log in after you've chosen your bus times. Would be nice to have a 'view password' button. Then it fills your name in for you but you have to enter address details yourself everytime, as well as payment details (maybe not so bad from a security point of view, but most apps do it for you). You have to switch occasionally between the upper part of the screen and the lower part (which slides in and out of view). Not always clear what you should be doing, or where. The app reacts (very) slowly sometimes and if you tap on a button twice, you may find you've actually made a selection on the following screen. After booking I had to download the ticket myself, after which it was shown correctly in My Bookings. I recommend doing a few dummy bookings without paying, to get the hang of it. After that, using the app OK. So to summarise, not bad, but could be more user friendly in places.

Very poor non app (it's just a frame for a web front end, really). Incredibly slow, lots of redirects and page refresh going on all the time. Gets into loop very easily. Tickets bought are not kept, you have to manually search for them. I understand most of these may be server end problems and not the app per se, but something is clearly badly designed or implemented. The user experience just doesn't work.

What's new

Journey planner updates, bux fixes and upgrades.