MYIO

Valant

About this app

MYIO Behavioral Health Portal puts you in command of your behavioral health information, helping you manage your care. MYIO serves as a patient portal, enabling you to:
- Update personal and contact details
- Set communication preferences with your mental health provider
- Review statements
- Easily pay balances

To access MYIO, request an account through your mental health provider. To set up your account, download the MYIO app and enter the access code sent from your mental health provider via SMS. Enter your login details and save your password for easy access. Set your communication preferences to receive reminders and messages to your phone or email. Enable push notifications to stay updated on new information in MYIO.

Ratings and reviews

Volume on both sides of a call is so low that neither of us can hear comfortably. Also, I can't use either of my bluetooth headsets. One is bose and the other is jabra, so neither is a third-party knockoff that may have compatibility issues. The app has permission to my mic, camera and notifications... Lastly, it shows that my account needs activating when I've already activated.

set up needs improvement, having to send a link each log in is terrible. having multiple people being managed in an office, such as kids. Can't access them through the app as individuals. emails have to be separated per account, or your app is very confusing because I can't access both of my children's account under 1 email. this app is confusing, difficult and doesn't make things easier. the only con is messaging your provider.

video calls function and appointments are accurate and convenient. that said, the email login code thing is obnoxious and it forgets my biometric login credentials every time I exit the app, so that isn't an option. I have to have my headphones paired before logging in or the meeting is blasted on speakerphone -- if I try to pair after the call starts it won't connect to my headphones. even if the app says it's playing to my headphones. a decently convenient app with major bugs.

What’s new

Improved connection feedback during telehealth: You'll now see a clear "Reconnecting..." message if your connection drops during a session, so you know the app is working to restore your video visit.
More reliable session joins: Fixed an issue where quickly tapping "Join" could occasionally cause connection problems.
Faster, smoother performance: Under-the-hood improvements for quicker session loading and better app stability.