MYIO
2.4star
254 reviews
50K+
Downloads
Everyone
info
About this app
MYIO Behavioral Health Portal puts you in command of your behavioral health information, helping you manage your care. MYIO serves as a patient portal, enabling you to:
- Update personal and contact details
- Set communication preferences with your mental health provider
- Review statements
- Easily pay balances
To access MYIO, request an account through your mental health provider. To set up your account, download the MYIO app and enter the access code sent from your mental health provider via SMS. Enter your login details and save your password for easy access. Set your communication preferences to receive reminders and messages to your phone or email. Enable push notifications to stay updated on new information in MYIO.
- Update personal and contact details
- Set communication preferences with your mental health provider
- Review statements
- Easily pay balances
To access MYIO, request an account through your mental health provider. To set up your account, download the MYIO app and enter the access code sent from your mental health provider via SMS. Enter your login details and save your password for easy access. Set your communication preferences to receive reminders and messages to your phone or email. Enable push notifications to stay updated on new information in MYIO.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
2.3
245 reviews
Melinda S
- Flag inappropriate
August 19, 2023
It would be handy if it worked. I have the same problem others have. When I've tried to leave a message, the window keeps randomly closing, and yes I have permissions granted. When I tried to enter credit card information same thing. The window would just close. It's an app with a lot of promise and terrible execution. The browser worked 100% better.
17 people found this review helpful
Valant
November 2, 2023
Thank you for your feedback about the app closing unexpectedly. We’re investigating this issue and working to find a repair to give you a seamless experience and prevent this from happening in the future. Thank you for your patience!
Julie Pierce
- Flag inappropriate
June 23, 2023
Unable to get this app to work at all. Unable to sent my provider messages or use for tele visits. I have updated and still no luck. Very frustrating when I try to type my messages and I keep getting kicked out and have to restart over and over. This app needs a complete upgrade. I would get rid of it completely if my provider didn't request I use it. This app has interfered with my ability to communicate with my provider. I would give it a no star rating if I could.
14 people found this review helpful
Valant
June 28, 2023
Thank you for bringing these concerns to our attention. Please note that some messaging permissions are managed by your practice, and they may enable or disable the ability for a patient to initiate a message. We recommend working with your practice to ensure they have granted their patients permission to send messages.
Kathy Kathan
- Flag inappropriate
August 25, 2023
Haven't gotten past setting up my account. I can't use the app to set it up because every time they send me a verification email I have to leave the app to open it, and as soon as I go back into the app (within like 10-20 seconds of leaving it) it closes the screen to put my code in. I then need to go through the process again and again. I have tried 5 times and it keeps doing it. Please fix this as it's very frustrating.
13 people found this review helpful
Valant
November 2, 2023
We recently repaired this email verification issue some users were facing. We recommend updating your app, and we’re confident you won’t face this issue again! We apologize for the inconvenience you experienced verifying your account.
What's new
We update MYIO as often as possible to make it faster and more reliable to you
-Fixed an issue where guest access users were unable to accept the Terms of Use
-Fixed an issue where some users were being prompted to enter credit card information when the practice did not have bill pay enabled
-Fixed an issue where guest access users were unable to accept the Terms of Use
-Fixed an issue where some users were being prompted to enter credit card information when the practice did not have bill pay enabled
