My Doctor Online (NCAL Only)

- June 2, 2017

Everyone

Health & Fitness

( 392)

My Doctor Online (NCAL Only)- screenshot thumbnail

Description

My Doctor Online (formerly KP Preventive Care) for Kaiser Permanente Northern California members. Stay connected with your doctor anytime, anywhere.

App Features:

• Schedule appointments, including video visits, for you and your family in Medicine, Women's Health, Pediatrics and Optometry (video visit not available for Optometry). You may also have the option to schedule a specialty appointment directly in the app after your doctor has made a referral.
• Join your video visit right from the app.
• Receive appointment reminders and details, and if you need to, cancel or reschedule.
• Get preventive health reminders for you and your family.
• Refill prescriptions
• Get weekly updates for Your Pregnancy
• Get personalized care information for certain medical procedures.
• Call our 24/7 Appointment and Advice Center anytime from anywhere.
• Receive quick tips on pressing health topics and how Kaiser Permanente can help.

My Doctor Online: Your personalized care in one place!

Getting Started

After you download and launch the app, you’ll be asked for your kp.org user name and password. If you are a Northern California member and don’t yet have a kp.org user name and password, you can register from the app – just tap “Sign In Help” and follow the prompts.

Reviews

3.8

392 total

5 202

4 70

3 31

2 19

1 70

Jennifer Schuchart

Video visits dont work. Even went to Kaiser in San Francisco and met with their IT department rep during one of my appointments. But they couldn't fix it.

matthew hamlet

This app is a joke, really you can't find any appointments, anywhere, at anytime this year ...... please fire your tech staff and start over .....all of the tech for Kaiser is horrible.

Samuel Booksin

Great in theory. Due to my disability I had to have visits every two weeks. So the video visit is a great way to save me the drive and copay. But lately, nothing but problems. The last two weeks I can't even open the app without a code saying session expired due to inactivity. Need to fix this and fast.

Patricia Brown

I have the app on my iPhone and love it! But now I am trying to put it on my Home Office Computer and it will not bring up a current phone number; it only brings up phones that I haven't owned in years; so guess it needs to have some work done to allow it on a regular computer, not just a phone!!! That's nuts!!!!

matthew lieb

Garbage! Everytime I sign in despite using the correct password I get locked out, a process that takes an act of God to fix

Angel Sanchez

Try to login Let Me In the first time but I went in for the second time now it's telling me error error error error please fix if not I will not change my star

User reviews

Jennifer Schuchart June 20, 2017

Video visits dont work. Even went to Kaiser in San Francisco and met with their IT department rep during one of my appointments. But they couldn't fix it.

matthew hamlet May 28, 2017

This app is a joke, really you can't find any appointments, anywhere, at anytime this year ...... please fire your tech staff and start over .....all of the tech for Kaiser is horrible.

Samuel Booksin May 12, 2017

Patricia Brown May 10, 2017

matthew lieb February 13, 2017

Garbage! Everytime I sign in despite using the correct password I get locked out, a process that takes an act of God to fix

Angel Sanchez April 7, 2017

Try to login Let Me In the first time but I went in for the second time now it's telling me error error error error please fix if not I will not change my star

Anne Saladar April 10, 2017

First time to download and use the app and its perfect! Good voice and video quality, no hiccups or login issue, conviniently useful app for MD appt.

Colin Rider March 4, 2017

Defective. Crashes every time I try to compose a message to my doctor.

April 26, 2017

Keeps telling me the app has stopped! Won't let me log on.

Eliza Baum April 26, 2017

No reason KP needs to access all this app days it will. Reconfigure so it only accesses the bare minimum

Frances Yee April 20, 2017

Messages are always stuck in queue. Servers always too busy and need to try again. Can't even open the message in queue. Kind of the point of the app.

Rosalie Perez May 23, 2017

I used to be able to use it but it throws me out soon as i sign into it security sign out ... plz fix it i use kaiser apps for a lot of things

vernell guillory May 16, 2017

I love the app

Luiz Ramos December 3, 2016

The app needs at least three new settings in my opinion: (1) allow the user to set the session timeout; (2) enable screenshots; (3) disable the annoying top bar notification that tells you you've been logged out.

Rando235 January 11, 2017

Flaky App can't access my account info half the time and throws an error dialog.

Judith Espere November 12, 2016

Email you doctor don't work anymore.

Robert Axelsen December 11, 2016

Works well for me Nice application

Queen Aline February 6, 2017

Best app ever. No problem

Katrina Kite October 28, 2016

Use to work but now not so much Won't update anything says i have no message when i do it's become super annoying

Stephanie Skilling October 20, 2016

Need it, but doesn't work It had the best intentions but can't function the basic things it's trying to offer. Please fix it!! Very annoying when it's the only way to send photos to you doctor and you can't.

Kelsey Tilander August 8, 2016

Won't let me access any of my personal information I still have to call to get through and get an appointment scheduled or anything else

russ25052 October 11, 2016

Used to work Cant open it now. It trys to open but fails and the report option fails too.

orkyd77 September 12, 2016

Keeps stopping Try to open the app and it keeps stopping. Was able to use it before, but not sure if the update messed things up

August 12, 2016

Video Dr. Visits!!!Thank you, this is a very convenient way to manage my schedule

thomas rodrian September 20, 2016

Current version does not work. Starts to open but fails. Reporting fail through applet do no good.

Yesenia Estrada November 2, 2016

It's not working please fix says system error

Dolores Garcia September 21, 2016

Easy to use.love it.

David Harrington August 2, 2016

I followed instructions completely and no connection could be made. Internet wifi was at full strength. There is no number to call to get help. This app is a definite fail!

Gaiane Villemaire May 13, 2016

Wow! that was fast! I have never seen this website before. It is awesome!

Lynn Richardson March 30, 2016

Kaiser IT PEOPLE 3/31/16 New Update Same Problems!! Whiskey Tango Foxtrot?? This app was just fine until the latest forced update!! I spent 3.5 hrs on Thursday, January 6th, 2016 trying to login to the Kaiser NorCal app.. I kept getting "error messages" for example....".. We are unable to retrieve your Medical Records...". or ."...Our servers are unable to locate your requested information, please try again later.." The thing that really ticked me off was that I hadn't asked for ANYTHING yet! This is beyond unacceptable, time for a email to the developer.

Michael Weinberg March 31, 2016

Can't log in after latest update The app used to work.When I log in, the onscreen timer runs and runs and runs and never opens the app.

Vlaho Miletak January 31, 2016

Terrible app This app is completely lame! You sign in, and it logs you out right away saying for your security reasons die to inactivity! Makes the app completely useless! I'm going to have to uninstall!

Priyanka Sharma January 20, 2016

Barely works This app is useless. It takes more then 2 times to log in and when it does it takes forever to load the info. I been trying to log in for past 1 hr to see messages from my doc but cant, even kp website isn't working. So frustrating

n m February 12, 2016

Most of the time the app does not work right. If the doctor emails if never let's me respond. It aways says message could not be sent. It's been having alot of products signing in and bringing up all the info from your accounts. I would say almost 90% of the time it sends me messages saying the doctor is out of office when she is not. I was told months ago that IT was working on the fix still has not even close to be fixed. Would you fix things already!

Lisa Selva March 5, 2016

Horrible Won't let me email most recent physician . uploaded twice it's useless for reminder.. Trying to get me to schedule test that is already scheduled.

Heather Santos February 19, 2016

Great App Glad I have Kaiser

Jay Solarz March 2, 2016

Wow I

Mariah's playhouse December 29, 2015

Crappy NOTHING WORKS SAYS ERROR WON'T LET ME BOOK APPOINTMENTS KEEP HAVING TO LOG IN WON'T LET ME SENT MESSAGE TO DR

Jeraldine Julian September 27, 2015

Doesn't work This app sucks. I used it to email my doctor. After typing a long message, I hit submit then this app took me back to the sign in page. I signed back in to check if my email went through but it didn't. I hit the "Home" button and guess where it took me? To sign in again. I had to do this about 4 times before I completely was over it. This app is useless.

Thomas Rogers November 16, 2015

I have a suggestion for a much needed feature. In an emergency you may want emergency medical personnel to have access to vital medical info in situations where you can't speak, can't give a password. Adding a feature were the person can "grant access" to the information even when the phone is locked can save a life or prevent a serious disability. Someone who has a heart attack, or other event, or an accident that leaves them unconscious may want medical personnel to have access to their medical history.This app continues to get better and better and such a feature would add greatly to its usefulness.

What's New

Refill prescriptions

• Improved user experience for video visits

• New menu for navigation

• Easily access weekly updates for Your Pregnancy

For patients not yet subscribed to Your Pregnancy, go to kp.org/mydoctor/pregnancy. Get weekly updates about you and your baby's development, and what to expect at prenatal visits.