My Doctor Online (NCAL Only)

2.9K reviews
Content rating
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About this app

Join your video visit right from our app and manage your and your family’s care in one convenient place – no matter where you are. It’s simple and convenient to get personalized health reminders and information from your doctor.

The My Doctor Online app is for Kaiser Permanente Northern California members.

• See your doctor face-to-face with a video visit, have an E-visit for quick online care for common health concerns, email your doctor, or call for advice 24/7.
• Get personalized reminders and information from your doctor to help you and your family get care and stay healthy.
• Schedule and manage primary and specialty care appointments for you and your family.
• Refill prescriptions.
• View test results and information from your medical record.
• Learn about all of your care options.
• Find doctors and office locations.

To get started, download and launch the app. Sign-in with your user ID and password. A Northern California member without a user ID and password can register from the app – just tap “Sign-In Help.” Once you sign-in, enable app notifications to get personalized reminders for appointments, procedures, and more.
Updated on
Dec 22, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info and Calendar
This app may collect these data types
Personal info, Health and fitness and 8 others
Data is encrypted in transit
You can request that data be deleted
2.9K reviews
Jenny Lee
December 7, 2022
What's going on with this horrid app? At some point, it seems the system changed to a browser-based one, and it only works half the time while giving me constant errors ("We can't retrieve your data at this time. Please try again later."). Slow loading times despite me being on 5G - not to mention in 2022 we STILL don't have a function to let us save e-mails as drafts! I get thrown off the app mid-session, goodbye e-mail. Appointment filters don't work. Wonky UI. Devs seem stuck in the 90s-00s.
20 people found this review helpful
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Sean Walker
January 21, 2021
Please stop notifying me that the session has timed out! This isn't the 90's and most designers (and users) have figured out that signing into a secure application requires signing into the secure application and not simply bringing it up again. Reduce the number of clicks. After getting a blood draw, someone will get a large number of results and will have to tap on each one to see what it is. How about a simple value/range on each one? If the doctor makes the same comment to all test results with a single click, why can't I clear all those notifications with a single tap? Why are there two back buttons on a test result and both work differently? Tapping on Health Reminders gives me the top reminder not the list and tapping back gives me the list. Huh? This is super basic level user interaction design. The layout is confusing and inconsistent. Please rearrange and see how people actually might use the app rather than designed by somebody who's never seen a doctor.
146 people found this review helpful
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cinnamon miller
March 6, 2021
i mean, it works, but this is the least user friendly app ive ever used. to access multiple test results, you have to go all the way back to the main menu every. single. time. i just had 12 results come back i had to check individually. calling in prescriptions is useless, they dont start filling it until you check in at the pharmacy in person. med and doctor lists are impossible to navigate. cant screenshot or print receipts. doesnt load half the time, takes 30 seconds for each page if it does
58 people found this review helpful
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What's new

Our latest update includes bug fixes related to app crash.

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