My Doctor Online (NCAL Only)

Kaiser Permanente

About this app

Manage care for you and your family in one convenient place. It’s simple and convenient to get personalized health reminders and information from your doctor.
The My Doctor Online app is for Kaiser Permanente Northern California members.
• Get the care that works best for common concerns, including E-visits for advice, prescriptions, and tests.
• Get timely notifications about appointments, screenings, immunizations, surgeries and procedures, pregnancy, diabetes, and more.
• See your doctor with a video visit.
• Schedule and manage primary and specialty appointments for you and your family.
• Refill prescriptions.
• View test results and other information in your medical record.
• Find doctors and medical office locations.
To get started, download and launch the app. Sign-in with your kp.org user ID and password. A Northern California member without a kp.org user ID and password can register from the app – just tap “Sign-In Help.” Once you sign-in, enable app notifications.

Ratings and reviews

Read "Don't make me think" and fix the app. I was instructed by the advice nurse to send a photo of my condition to my doctor thought the app. Selecting the option to message put me thought a string of FAQ answers and when prompted to email the doctor, it signed me out of the application. Trying again, it just dumped me back to the main menu. Turns out to contact the doctor, there's a completely different path to take. I'd give this app 0 stars if I could. The navigation is misleading.

The app is generally good, useful and helpful. But the KP billing system for premiums is absolutely trash. It wasn't great before, but after its moving to a noname domain with absolutely outdated UI and UX, its became just ridiculous - a level of middle school computer classes in 2000x. I can't understand why KP with their budgets and resources were not able to make something consistent, modern, and user-friendly.

i mean, it works, but this is the least user friendly app ive ever used. to access multiple test results, you have to go all the way back to the main menu every. single. time. i just had 12 results come back i had to check individually. calling in prescriptions is useless, they dont start filling it until you check in at the pharmacy in person. med and doctor lists are impossible to navigate. cant screenshot or print receipts. doesnt load half the time, takes 30 seconds for each page if it does

What’s new

Our latest update includes a bug fix to address app crashes.

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