
Jenny Lee
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What's going on with this horrid app? At some point, it seems the system changed to a browser-based one, and it only works half the time while giving me constant errors ("We can't retrieve your data at this time. Please try again later."). Slow loading times despite me being on 5G - not to mention in 2022 we STILL don't have a function to let us save e-mails as drafts! I get thrown off the app mid-session, goodbye e-mail. Appointment filters don't work. Wonky UI. Devs seem stuck in the 90s-00s.
20 people found this review helpful

Sean Walker
Please stop notifying me that the session has timed out! This isn't the 90's and most designers (and users) have figured out that signing into a secure application requires signing into the secure application and not simply bringing it up again. Reduce the number of clicks. After getting a blood draw, someone will get a large number of results and will have to tap on each one to see what it is. How about a simple value/range on each one? If the doctor makes the same comment to all test results with a single click, why can't I clear all those notifications with a single tap? Why are there two back buttons on a test result and both work differently? Tapping on Health Reminders gives me the top reminder not the list and tapping back gives me the list. Huh? This is super basic level user interaction design. The layout is confusing and inconsistent. Please rearrange and see how people actually might use the app rather than designed by somebody who's never seen a doctor.
146 people found this review helpful

cinnamon miller
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i mean, it works, but this is the least user friendly app ive ever used. to access multiple test results, you have to go all the way back to the main menu every. single. time. i just had 12 results come back i had to check individually. calling in prescriptions is useless, they dont start filling it until you check in at the pharmacy in person. med and doctor lists are impossible to navigate. cant screenshot or print receipts. doesnt load half the time, takes 30 seconds for each page if it does
58 people found this review helpful