I love the sense of security I get when I turn the Hum on at the beginning of my trip, but I do wonder something. I recently went to get a tire rotation and during the complimentary diagnostics run, the mechanic said that my battery is showing barely enough volts to start the car and will soon start giving me problems; the Hum says my battery is green 12+ volts. Which should I listen to?
New update is worthless. My daughter is home and it says she's still at her friend's house. Does NOT track her car, it tracks me on my phone....I know where I am! Bring back the old app it worked just fine! Update: Thanks for allowing the safety score to be turned off since it was tracking me on my phone and sucking battery.
I like how I can determine if there's car issues. I really enjoy the car maintenance alerts also. I don't use the Safety Score because it sucks up battery power from my phone. This feature needs to be linked to the device and not the phone. The fuel usage feature is also a waste since there's no way to add the fuel tank size of the car. Not sure what it's tracking.
This is completely useless. Customer service is non existent. You are on hold hour an hour only to be told the system is down so call Verizon. Verizon then has to call hum and are then on hold for another hour. They just send you in circles. They don't even have a hold message telling you the system is down. It is the same 5 stanzas of music over and over. You can't be released from the contract because the device is useless and customer service is lousy. So they have you over a barrel. Clearly this company does not know what they are doing.
I hate the new update. I used to be able to locate my son's car perfectly. Now it shows a large area and currently showing my phone location. The speed alert doesn't show his speed anymore. I am not happy with this service. I do not recommend it and will cancel it ASAP unless it changes for the better. Update 7/13 It is not about me not being able to figure out how to use the app. It's about the app not working worth a damn. I have updated, deleted and reinstalled it. Now it says it can't locate the vehicle every time I try to use it. Definitely disappointed, such a waste of money.
App sucks. I purchased the device and followed all instructions for installation. It only tracks my phone. Not the obII device I have installed on a different vehicle. App doesn't work, it freezes all the time and none of the features work. POS device for now. Until it's fixed and works like it's advertised to work, 1 star all day
*Bug Fixes and Improvements.