Brook Ervin
So far, not great. I just downloaded the app because the website isn't working, and it looks exactly the same. It's the same screen that just sits and pretends to load your info but never actually does. I can't change, view, or update anything, and talking to someone on the phone is a joke. It will just hang up on you if you keep trying. Blurry picture quality and slow speeds. Can't wait to switch providers.
15 people found this review helpful
Harmony J
The app is broken. No matter the updates that are put out, the app won't load most of the time. I'm constantly having to restart it. When I look at other plan or payment options, the app closes. My bill went up unexpectedly and there is nothing on my statement showing why. I tried to use the links in app and they go nowhere. I'm so done with this provider. Being stuck in this contract is like a hostage situation. I can't wait to get a new internet provider.
47 people found this review helpful
Hi Harmony J, we're sorry to hear that you're not having a great experience with our app. We're always trying to improve, and would love to connect with you to get more details. Please shoot us an email at viasatlistens@viasat.com, including information we can use to look up your account (Name, Phone Number, Account #) and a brief description.
Susanna Gross
This is a mostly broken app that can occasionally be useful. The first two times I ran it it merely vectored me to the website, and suggested I install it. The third time it asked me to approve terms of use. It showed me the WiFi tab at the bottom and I was able to see a few percentage use figures for connected devices, then it crashed, I got a white and totally unresponsive screen. I'm running Android 9 on a Moto G7 Power. I killed the zombie with the task switcher. The fourth time, crash
43 people found this review helpful
Viasat, Inc.
December 3, 2020
Thank you for bringing this to our attention. Your feedback has been forwarded to the developers to look into this further.