ComEd

An Exelon Company

About this app

ComEd’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include:

· Easy sign-in with your fingerprint or “keep me signed in” option
· Effortlessly pay your bill
· Report an outage
· Check your outage status
· View the outage map
· View your bill
· Check your balance
· View your account activity
· Manage your AutoPay and Budget Billing settings
. Report your outage without signing in
· View usage data and trends
· Compare your bills
· View your bill forecast
· Set up alerts for your outage status, when your bill is ready to be viewed, upcoming payment reminders, and more
· View hourly pricing information as a participant of the Hourly Pricing program

Ratings and reviews

Trash app and website. It's been months now and nothing has changed. PDF bill won't open, and I get shoved back to my homescreen, and logging back in is always fun. My final bill is outrageous and until I see my bill details on what game they're playing, I will not pay. Can't log out correctly, and don't get me started with the outage section and the useless bots. Great customer support, ComEd, and we appreciate taking our reviews seriously. Must not be any money for them to improve the app.

I don't like that comed takes their sweet time to take a payment from debt or credit and the app be glitching so much when trying to make a payment that I don't want to over pay them because the supposed error takes my money a couple days later anyways. Just tried to make payments first 350 and second 20 as a test. Got 2 errors already so I'm not trying again. You guys can wait a couple days now to make sure you aren't actually taking the money from the supposed errors.

One day before my bill was due, I logged into the app to pay and it literally said “You have no amount due.” 2 days later I’m suddenly past due. How does a utility payment app tell customers they owe nothing the day before a bill is due and then immediately flag them late? If a bill has a due date, it should be visible so people can pay it on time. This app is unreliable, and stressful to use. I was going to post screenshots for proof but luckily for them there's no option to do that.

What’s new

"We're regularly updating our app to make it even better! Make sure to download the latest version to take advantage of it all."