ComEd

An Exelon Company

About this app

ComEd’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include:

· Easy sign-in with your fingerprint or “keep me signed in” option
· Effortlessly pay your bill
· Report an outage
· Check your outage status
· View the outage map
· View your bill
· Check your balance
· View your account activity
· Manage your AutoPay and Budget Billing settings
. Report your outage without signing in
· View usage data and trends
· Compare your bills
· View your bill forecast
· Set up alerts for your outage status, when your bill is ready to be viewed, upcoming payment reminders, and more
· View hourly pricing information as a participant of the Hourly Pricing program

Ratings and reviews

One day before my bill was due, I logged into the app to pay and it literally said “You have no amount due.” 2 days later I’m suddenly past due. How does a utility payment app tell customers they owe nothing the day before a bill is due and then immediately flag them late? If a bill has a due date, it should be visible so people can pay it on time. This app is unreliable, and stressful to use. I was going to post screenshots for proof but luckily for them there's no option to do that.

Awful service.Constantly not working and doesn't allow you to access many of the advertised features. Contacting comed is even worse! I was set up for auto pay for years with no issue. They did a 'site renovation' and forced me to sign up for auto pay again. I did. Turns out, the payment default in 'your wallet' is not necessarily the default for auto-pay? How confusing is that?! Went three months with no communication, and got charged a bunch of late fees for THEIR mess. They did nothing to fix

This app has a lot of things wrong. My main issue with it is that I'm never logged in - it doesn't stay, it always logs me out even if it's been 2 minutes since I was on it. The whole point of an app is to make it easier on the consumer/customer. What's the whole point if I always have to sign in and wait for the code to get sent in order to pay my bill? Might as well keep using the website instead. This app is almost useless!!! Get it together.

What’s new

"We're regularly updating our app to make it even better! Make sure to download the latest version to take advantage of it all."