My Virgin Media

Virgin Media

About this app

Download the My Virgin Media app to make managing your Virgin Media broadband, TV, home phone accounts smoother and easier. In a few simple taps, you can control your account from the palm of your hand.
You’ll be able to:
• Check your broadband, TV, home phone details
• View your latest bill, billing history and download them as PDFs
• Manage your Direct Debit details and make a payment
• Check for faults affecting services in your area, and run tests on the Virgin Media kit in your home
• Check order and appointment details easily
• Find your account number and area reference quickly
• Explore our latest offers

Need a helping hand?
Broadband, TV, home phone customers can also tap to see relevant topics and conversations on the Virgin Media Communities.

Ratings and reviews

I can't put into words how bad this app is, crashing, unable to log in bs, the way it looks, the way it feels, trying to get more money out of you through ads. You have little to no control over your own Internet, the eero app wipes the floor with this rubbish, you think this is bad, have fun with the lack of customer service, I'll be leaving as soon as my contract is up.

The app is absolutely horrendous!!! it keeps asking me to sign in then loops constantly to the web page then back to the app. uninstalled, reinstalled 3 Gazillion time now!! Also can't even log in to my account online despite being a customer for several years, can't check my bills, can't check usage etc

I can't use this app as I don't know my account number. It tells me to get my account number from my bill. I can't view my bill because I don't know my account number. After about half an hour of setting up passwords, sending verification emails, setting up backup emails etc I still can't get this to work. A technology company shouldn't have an app with such poor reviews.