Working now 15 Feb 2017 nothing has changed on my phone. So maybe it was a server issue on Virgin part. Anyway it does what it should on Android 7 so rating this back to 5 Stars.. 11 Feb 2017 Virgin Mobile app UK loads up but Connection error Whoops! Page loads up. This is on Android 7, checked permissions for app and this section is not active its greyed out. App build is 2.0.28. Virgin please fix had been working fine on Android 6...this is now or should be a minus 10 STARS.. rating on your app.. I want it working on Android 7 please...
Did what it should. Despite negative reviews, I gave it a go and it worked perfectly. (Moto G4, Android 6) Introductory messages explain the registration & authentication process (and that you need to be on your mobile network, not wi-fi, to do so), then it took me straight to my account; no need to enter login details either. I could then access it from wi-fi immediately, too. Haven't checked the app name to search for - no need to for my use.
Irritating - and badly named. Works OK, but the monthly "switch off wifi" thing to get it to work drives me mad. And I have well over a hundred installed apps, and for those I use rarely, like this one, I use the app search facility. But what to search for? "Virgin"? No, that doesn't work. "Mobile"? "Network"? Nope. Because its Android name is the uselessly generic "My Account". How am I supposed to remember that? Hopeless.
New update? Have you ever heard the saying don't fix something which isn't broke? What have you done to this app? Once opened you can't come out of the app by pressing the back button (bottom right on a Galaxy S3) instead you have to cancel out using the menu button. Why? Remaining balances used to be displayed on the left, now on the right; why change? If you wish to add new facilities, add them, but please don't throw everything into a box and then sort it all in a different order.
Won't download update Now it downloads. But can't connect over wifi. Has to connect first over mobile data. Ha ha great joke virgin. Mobile signal, on your network, in my home. PULL THE OTHER ONE. Even your engineer said the mobile signal was poor in my house... Can i award this 0 stars please. Previously, Cannot get google play to download this. Always fails. Other app updates downloading fine. Come on virgin you can do it. For the previous version see comment above.
Not Working Used to like this app but it's not working anymore keeps saying Whoops. We're having difficulty reaching our servers. The strange thing is my brothers app is working.
- new look for the App
- customers will be able to see how much data has been rolled over (where available)
- we've fixed a few bugs
Virgin Mobile Saudi App lets you manage your account and enjoy music services
Provides access to account, outage and service information for XFINITY customers