Irritating - and badly named. Works OK, but the monthly "switch off wifi" thing to get it to work drives me mad. And I have well over a hundred installed apps, and for those I use rarely, like this one, I use the app search facility. But what to search for? "Virgin"? No, that doesn't work. "Mobile"? "Network"? Nope. Because its Android name is the uselessly generic "My Account". How am I supposed to remember that? Hopeless.
New update? Have you ever heard the saying don't fix something which isn't broke? What have you done to this app? Once opened you can't come out of the app by pressing the back button (bottom right on a Galaxy S3) instead you have to cancel out using the menu button. Why? Remaining balances used to be displayed on the left, now on the right; why change? If you wish to add new facilities, add them, but please don't throw everything into a box and then sort it all in a different order.
Won't download update Now it downloads. But can't connect over wifi. Has to connect first over mobile data. Ha ha great joke virgin. Mobile signal, on your network, in my home. PULL THE OTHER ONE. Even your engineer said the mobile signal was poor in my house... Can i award this 0 stars please. Previously, Cannot get google play to download this. Always fails. Other app updates downloading fine. Come on virgin you can do it. For the previous version see comment above.
Not Working Used to like this app but it's not working anymore keeps saying Whoops. We're having difficulty reaching our servers. The strange thing is my brothers app is working.
Recent update Used to work ok, now I have to re-register on mobile signal, why? Trouble is, and I've reported this, the signal is rubbish. I only need to do a quick top up. Very frustrating!
Needs a lot of work After the update it's much better, but still feels like just a wrapper for their website. Also not much can be really done within the app itself. Most 'options' are just info telling you to login online to do changes.
- new look for the App
- customers will be able to see how much data has been rolled over (where available)
- we've fixed a few bugs
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