My Virgin Media

Virgin Media

About this app

Download the My Virgin Media app to make managing your Virgin Media broadband, TV, home phone accounts smoother and easier. In a few simple taps, you can control your account from the palm of your hand.
You’ll be able to:
• Check your broadband, TV, home phone details
• View your latest bill, billing history and download them as PDFs
• Manage your Direct Debit details and make a payment
• Check for faults affecting services in your area, and run tests on the Virgin Media kit in your home
• Check order and appointment details easily
• Find your account number and area reference quickly
• Explore our latest offers

Need a helping hand?
Broadband, TV, home phone customers can also tap to see relevant topics and conversations on the Virgin Media Communities.

Ratings and reviews

Utterly useless app. As soon as you do something on another app it just goes back to the previous screen. Which makes it unusable for things like approving a payment, confirming email address as it just goes back to the previous screen. So I rang them up, then to find my memorable word, I was told you can't do that on the app. You have to log in from a computer.

Pretty useless. I wanted to add my device for authentication, page timed out then just reported the page had expired. Tried to go in and use the help page, same result. App is the latest version. I force stopped the app and cleared data and cache. Still the same. Interestingly, the 'upgrade my package' route works flawlessly. Funny that.

App works fine , but after I changed addresses, about 2 months ago , the old account is still visible on the app and it is closed , the new account is not visible . After raising the issue with several teams and being lied wasting more than 24 hours all together on their call centers , my Internet access was ended as the payment was not made ( not being able to set up a direct debit on their app) . The agent are really bad , lying about the estimated time and the process . avoid!