My Virgin Media

Virgin Media

About this app

Download the My Virgin Media app to make managing your Virgin Media broadband, TV, home phone accounts smoother and easier. In a few simple taps, you can control your account from the palm of your hand.
You’ll be able to:
• Check your broadband, TV, home phone details
• View your latest bill, billing history and download them as PDFs
• Manage your Direct Debit details and make a payment
• Check for faults affecting services in your area, and run tests on the Virgin Media kit in your home
• Check order and appointment details easily
• Find your account number and area reference quickly
• Explore our latest offers

Need a helping hand?
Broadband, TV, home phone customers can also tap to see relevant topics and conversations on the Virgin Media Communities.

Ratings and reviews

Perhaps the most useless app on the play store. Forced to 'sign in' every time you try to do ANYTHING on the app? Yep. Sign in using a passkey? Forget it. Send me a one time password to my email? No. "Send passcode again" ...Nope, it won't. Delete my existing passkey? Er no. How about clicking "Add a new passkey" ...Nah, it'll immediately say "You've cancelled adding a passkey" before it's even done anything. But I need to check some router settings ...Er? Nah. Absolutely USELESS.

Absolutely appalling app. Ever since they joined with O2 they're both terrible. When making a payment, you need to approve a payment in your banking app. As soon as you do anything—like leave the app, swipe down notification panel, copy the OTP from the text message notification—the loading screen pops up and takes you straight back to the start. So I need multiple devices just to make a payment🤦🏻‍♂️🙄 Trying to sign in is ridiculous. WHATS WRONG WITH JUST USING YOUR EMAIL AND PASSWORD?! 🙄

I go to pay towards my bill and after entering card details I have to allow the payment through my bank. When I return to the app it resets the page and I have to start over. You need to make it so the app stays where it is. When you use the chat option your conversation also disappears when you go out and back to the app. Other apps don't do this and I am not going to stay in the app for the whole of a conversation effectively preventing me using my phone.

What’s new

Bug fixes and performance improvements