Virgin Mobile UAE

Virgin Mobile UAE

About this app

Make Mobile Better with Virgin Mobile UAE

Our app is your one-stop shop to manage everything — from mobile plans and data to roaming, support, and more. Sign up in minutes, save 50% on yearly plans, and enjoy total control. No contracts. No stress. Just freedom.

Setup in a Snap
• Keep your number or choose a new one
• eSIM activation in under 5 minutes
• SIM delivery in 60 minutes anywhere in the UAE

Why You'll Love It
• Flexible monthly plans – change anytime
• Save 50% with yearly plans
• Free data rollover & sharing
• Easy roaming options
• Monthly cashback rewards
• Instant data/minute boosters

Home Internet
• Home wi-fi - set up in just 60 minutes

• Total Flexibility - Bring your own router or get one from us
• No cancellation fees

Ready to switch?
1. Download the app
2. Keep your number or choose a new one
3. Create your plan
4. Activate with eSIM or get a SIM delivered

Support That Gets You
• In-app chat, always on
• 4.6/5 Trustpilot rating

Ratings and reviews

I booked a Virgin Home WiFi connection based on their promise of delivery and activation within 60 minutes. However, after making the payment, I was informed that there were technical issues and that it would take 48 hours to resolve. Later, when I contacted customer care again, I was told that the connection cannot be established at all, without providing any clear reason. I am now struggling to get my refund processed, which has made the experience even more frustrating.

extremely disappointed with the website / app. Registration is not working properly the whole day. I kept trying to register but it's giving out an error until finally it allowed me to purchase the annual 5g internet. when the technician arrived, they couldn't pull up my account and is requiring me to set up an account again (and pay). I mean the very fact that he's delivering / installing my internet is proof that my payment somehow went through. Now I'm down 2000 aed and without internet.

Purchased Data Roaming, and it didn't work. Spoke with customer support, who informed me that I didn't have the APN correct (settings are identical to my husband's). But, they couldn't tell me what was wrong. Asked for a refund and was told that Data Roaming was non-refundable. Asked for a credit and was told: I understand how you feel. I understand that this can be challenging. No, you don't. Stop patronising me. Just fix it. Truly disappointed in the lack of customer support 😞

What’s new

Bug fixes and performance improvements