Virgin Mobile UAE

Virgin Mobile UAE

About this app

Make Mobile Better with Virgin Mobile UAE

Our app is your one-stop shop to manage everything — from mobile plans and data to roaming, support, and more. Sign up in minutes, save 50% on yearly plans, and enjoy total control. No contracts. No stress. Just freedom.

Setup in a Snap
• Keep your number or choose a new one
• eSIM activation in under 5 minutes
• SIM delivery in 60 minutes anywhere in the UAE

Why You'll Love It
• Flexible monthly plans – change anytime
• Save 50% with yearly plans
• Free data rollover & sharing
• Easy roaming options
• Monthly cashback rewards
• Instant data/minute boosters

Home Internet
• Home wi-fi - set up in just 60 minutes

• Total Flexibility - Bring your own router or get one from us
• No cancellation fees

Ready to switch?
1. Download the app
2. Keep your number or choose a new one
3. Create your plan
4. Activate with eSIM or get a SIM delivered

Support That Gets You
• In-app chat, always on
• 4.6/5 Trustpilot rating

Ratings and reviews

I booked a Virgin Home WiFi connection based on their promise of delivery and activation within 60 minutes. However, after making the payment, I was informed that there were technical issues and that it would take 48 hours to resolve. Later, when I contacted customer care again, I was told that the connection cannot be established at all, without providing any clear reason. I am now struggling to get my refund processed, which has made the experience even more frustrating.

Purchased Data Roaming, and it didn't work. Spoke with customer support, who informed me that I didn't have the APN correct (settings are identical to my husband's). But, they couldn't tell me what was wrong. Asked for a refund and was told that Data Roaming was non-refundable. Asked for a credit and was told: I understand how you feel. I understand that this can be challenging. No, you don't. Stop patronising me. Just fix it. Truly disappointed in the lack of customer support 😞

Absolutely horrible app. It crashes or gives you errors and the customer service through the app are always taking too long to reply. 1 and 1/2 hour on my last ticket. Avoid it Edit: They reply under your review just for the reply to show that they "care". I sent the email as requested and of course nobody replied to me. I wish there were negative stars just so I can properly review this specific app

What’s new

= NEW STUFF =
[+] New offering for eSIM users
[+] Bug fixes and performance improvements