
Mahath Gopi
I booked a Virgin Home WiFi connection based on their promise of delivery and activation within 60 minutes. However, after making the payment, I was informed that there were technical issues and that it would take 48 hours to resolve. Later, when I contacted customer care again, I was told that the connection cannot be established at all, without providing any clear reason. I am now struggling to get my refund processed, which has made the experience even more frustrating.
Virgin Mobile UAE
January 5, 2026
Hi Mahath, our sincere apologies for the inconvenience caused. Please give us a call at 800165 or email us at feedbackvm@virginmobile.ae with your details so we can urgently look into this and assist you further. -Pauline

mohammed salha
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very bad experience, when there is a problem you don't know to whom you should talk , the application agent is useless, even you talk to robots is much better , they mentioned in the renewal updates i will get 14+6 data , after renewal i got only 14 , they said you should receive an email , and its only for new user , while its cleary mentioned in the app . for last 5 days i talked to 4 agents without positive feedback. i asked them to cancel the contract they refused to refund the amount .
9 people found this review helpful
Virgin Mobile UAE
November 3, 2025
Hi Mohammed, we’re sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide. Please email us at info@virginmobile.ae with your order details so we can investigate and assist you further. -Karen

Kishan Mashru
Very disappointed with Virgin Mobile App & Home Internet The Virgin Mobile app is one of the worst apps I’ve ever used. It always has technical issues, keeps crashing, and never works when you need it. I am using their home internet service as well, and it has been completely unreliable. The connection is slow, unstable, and recently they even stopped my internet. What’s even worse is the zero response from their support team. No follow-up, no help, no proper customer servic
1 person found this review helpful
Virgin Mobile UAE
November 15, 2025
Hi Kishan, we’re sorry to hear about your experience with the app and home internet. This isn’t the service we aim to provide. Please reach out via in-app chat or feedbackvm@virginmobile.ae so we can check your account and help resolve these issues. -Karen