Virgin Mobile UAE

14.7K reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Join us and save 50% off Virgin Mobile’s Yearly Plans.

Our app allows you to manage your entire mobile plan digitally. It takes less than five minutes to sign up and we'll deliver your SIM within 60 minutes, wherever you are in the UAE.

Joining Virgin Mobile is SIMple.

Choose to keep your existing number and transfer your mobile plan to Virgin Mobile or choose a new number when you sign up.

Manage your entire mobile experience through our easy-to-use app.

Build your custom plan and have the flexibility to change it anytime.

- Track the usage of your data and minutes in real-time.
- Buy more data, or minutes (local and international) with Boosters. That way, you never run out of data or talk time.
- Use the app to choose and manage your roaming package.

What else?

- Free 1-year ‘the ENTERTAINER’ subscription for new users who buy Yearly Plans with 7GB+ data through SIM delivery.
- Free Anghami Plus with eligible Monthly, 6-Months, or Yearly Plans.
- Monthly cashback with Virgin Mobile Rewards.
- Free data sharing with friends and family, who subscribe to Virgin Mobile.
- Free Data Rollover. Should you not use up all of your data in one month, you can roll it over to the next.

Did you know? We offer flexible Home Internet too.

- It takes less than five minutes to sign up and your Home Internet will be delivered and connected in just 60 mins.
- Choose whether you want a device from us (or not) when you sign up.
- No contracts, no cancellation fees.
- Pay 12 months upfront and save 50%.
- No unwanted add-ons that you wouldn’t use.

How to get started?

- Download the Virgin Mobile App, choose a new mobile number, or bring your existing one.
- Work your magic and create your own plan - you decide how much mobile data and minutes (local and international) you need.
- Register your payment card details and we'll then deliver your SIM card right to you. The driver will verify you on arrival.

Keep your eyes on the “What’s New” section below. We’re always adding amazing new content on popular demand.

It’s all neat and tidy. Feel like you want to join Virgin Mobile?

You can visit our website to learn more:

Or you could go to your nearest Virgin Mobile store:

Virgin Mobile is brought to you in the UAE by Emirates Integrated Telecommunications Company PJSC.
Updated on
Oct 23, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

14.5K reviews
Sky Bembury
November 1, 2023
My bill is due for renewal and the app has crashed and I'm suddenly discovering there is NO OTHER WAY to pay! The website reverts to the app, which isn't working!; there is no customer service number, which I couldn't call if there were because I don't have service; all they offer is email, but I will not be able to respond to an email as I'm out today and WON'T HAVE SERVICE! Its a joke. Long time customer of Virgin but, for the first time, I'm thinking it might just be easier to switch🤦🏽‍
15 people found this review helpful
Did you find this helpful?
Virgin Mobile UAE
November 2, 2023
Hi Sky Bunbury, Really sorry for the awful experience you had😢. Please let us make it right for you👌 You can send us your query to including your number in the subject, thanks. -Nancy
Dylan Ribeiro
September 13, 2023
Network coverage is horrible in most parts of the UAE, even in areas of good coverage anyone with Etisalat has 20 to 40 times the speed, speed tests were done!!! APP glitches are insane, happens more often than not!!! Especially when running low on data and wanting to top up!!! Citizens of the UAE if you dont want issues with your network use a different provider preferably Etisalat!!!
131 people found this review helpful
Did you find this helpful?
Virgin Mobile UAE
September 14, 2023
Hi Dylan, we deeply regret any inconvenience you've experienced. We take your concerns seriously and we are actively working to enhance our network infrastructure in various parts of the UAE. Our goal is to provide you with a seamless connection and stable app performance👍Ghada
Karthik Sivadasan
October 13, 2023
Worst App. Customer Service is very worst. Using this app is very difficult. 1st of all, check the coverage before buying home internet from them, I see frequent drop in the net connection and some times it has buffering issue. For any issue reaching customer service is only via chat and it's really worst. App is not user friendly. Better choose other operators for internet. I would like to surrender the plan and ask for the refund if possible because it's not like what Etisalat/Du offers.
47 people found this review helpful
Did you find this helpful?
Virgin Mobile UAE
October 14, 2023
Hi Karthik, we totally understand your disappointment and we want to express our deepest apologies that you faced an issue with our Home Internet Service😔we will need you to send your details such as your email ID and number to be able to check the status and help you accordingly. -Nancy

What's new

Bug fixes and performance improvements