Virgin Mobile UAE

Name: Virgin Mobile UAE
Availability: InStock
Rating: 4.119999885559082 (22393 reviews)
Author: Virgin Mobile UAE

4.1

22.4K reviews

Everyone

1M+

Downloads

Everyone

Learn more

About this app

Make Mobile Better with Virgin Mobile UAE

Our app is your one-stop shop to manage everything — from mobile plans and data to roaming, support, and more. Sign up in minutes, save 50% on yearly plans, and enjoy total control. No contracts. No stress. Just freedom.

Setup in a Snap
• Keep your number or choose a new one
• eSIM activation in under 5 minutes
• SIM delivery in 60 minutes anywhere in the UAE

Why You'll Love It
• Flexible monthly plans – change anytime
• Save 50% with yearly plans
• Free data rollover & sharing
• Easy roaming options
• Monthly cashback rewards
• Instant data/minute boosters

Home Internet
• Home wi-fi - set up in just 60 minutes

• Total Flexibility - Bring your own router or get one from us
• No cancellation fees

Ready to switch?
1. Download the app
2. Keep your number or choose a new one
3. Create your plan
4. Activate with eSIM or get a SIM delivered

Support That Gets You
• In-app chat, always on
• 4.6/5 Trustpilot rating

Updated on

Jul 30, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location

No data collected

Learn more about how developers declare collection

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.2

22.1K reviews

Donis Emmanuel

July 22, 2026

This app has been a total nightmare. I tried to get a new SIM, and when I got to the UAE Pass verification stage, the app suddenly disconnected right after I sent my details. Now, I can't even log back in. They claim 60-minute delivery, but it's been over 24 hours, and even after contacting customer care, the issue is still unresolved and I can't get the SIM.

Virgin Mobile UAE

July 24, 2026

Hi Donis, we're sorry to hear about your experience and understand how frustrating this must be. Please contact us at feedbackvm@virginmobile.ae with your details, and our team will investigate the issue and assist you in resolving it as quickly as possible. We’re here if you need any further support. -Karen

Ayeda Khalid-Malik

June 22, 2026

I purchased an International package which, first of all, did not work and secondly, when I requested a refund, they denied it on the premise that I didn't ask for it within 7 days. Horrible policy. I have 3 chats to show that I tried but it did not work. As an old customer with multiple lines, I am so disappointed that i have lost my money and my trust in Virgin Mobile.

2 people found this review helpful

Virgin Mobile UAE

June 22, 2026

Hello Ayeda, we’re really sorry to hear about your experience 😔 This is not the level of service we aim to provide. We understand how frustrating this must be, especially as a valued long-term customer. Please contact us at feedbackvm@virginmobile.ae so we can review your case and work towards a resolution. -Karen

hani ghazzal

July 11, 2026

The worst internet service and customer support I have ever experienced. I spent more than 5 months trying to resolve the same issue: extremely slow internet, frequent disconnections, and an unstable connection. I contacted Virgin Mobile countless times through the app, by phone, and by email (feedbackvm). Many of my complaints were closed without anyone contacting me or explaining why. Whenever I asked for an explanation, nobody could give me a clear answer.

Virgin Mobile UAE

July 12, 2026

Hi Hani, we understand your concerns and can confirm that your case was thoroughly investigated through several support interactions. While we were unable to provide a different outcome, we appreciate your feedback. Feel free to reach out if you need anything else. -Karen