Vodafone & Ziggo

Vodafone Libertel B.V.

Contains ads

About this app

Manage your internet, phone, TV and entertainment in one app!

Log in with your existing My Vodafone and Mijn Ziggo login and you'll have all the service, information about your subscriptions and invoices from Vodafone and Ziggo in the palm of your hand. Day and night, at your convenience. Quickly and easily find a solution to your problem and contact us if you need help.

You’ll receive personalised tips on movies, series and sporting events. And it doesn't stop there. With Priority, you also have the chance to win great prizes and early access to concerts, sports matches and events throughout the Netherlands.

Who is the app for?

The Vodafone & Ziggo app is for all private and business customers: whether you only have Vodafone or Ziggo, or both.

What can you do in the app?

Vodafone:
- View and pay your bills
- View your credit balance and top up your Prepaid
- Switch your bundles on and off
- Expand your Red Together group or apply for insurance
- Adjust your subscription and data. Ready to renew? Then find out what kind of deal is waiting for you!

Ziggo:
- View and pay your bills
- Help with device setup
- Help with your internet and WiFi connection
- Notify us when you move
- Contact Ziggo

Security
- Log in securely with two-factor authentication
- We protect your privacy

Ratings and reviews

The app is not much more than a wrapper around an Internet site. The inherent lack of locally cached information makes it useless if you want to use it outside the EU. For example, if you want to check your BloX usage which, as it turns out, is not possible anyway...

I notified Ziggo about Internet subscription cancellation on September 27 and got confirmation email saying that it will be cancelled at the end of October but just received an invoice for November. There is no way to contact them other than calling by phone (despite their own web site saying otherwise) which is ridiculous especially when someone has already left the country. The app is completely useless as well. Updated: Was able to reach them via Facebook. Chat doesn't exist as of now.

This thing is a joke for a product from leading tech providers. Login is messy, and once you're in, the chat is impossible to find. Even once you start a chat, if you have to switch apps (e.g. for troubleshooting) you have to re-run the servicescan. It worked in the past, but it's just horrendous now.