
Nessma Galal
1. There is a payment fee, which reduces the actual savings. In some cases, the amount you save ends up going back to Waffarha as a fee. 2. The discount code is shown only once. If you forget it while making the payment, there doesn't seem to be a way to retrieve it again. 3. Customer support relies heavily on saved replies, even when the response doesn't match the issue. In my case, they answered a completely different question and closed the chat before I even had the chance to reply.
16 people found this review helpful

Ayla Mamdouh
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Very difficult to reach customer service, phone is never answering, online takes ages to reply. I had a very disappointing experience, I had issues with my mobile & couldn't access the app, when the issue was resolved I discovered that some coupons expired, tried to reach customer service for 2 days until I succeeded today, I asked them to extend the coupons or refund as this is a special case & I wasnt able to reach them before that but the cs kept saying the same message, hope someone can help
2 people found this review helpful
Waffarha
September 4, 2026
Hello dear, please accept our apologies about this issue, send your number and screenshot from your review to our customer service in live chat and they will help you immediately, your satisfaction is always our priority and we always strive to provide the best service

Mohamed Radwan
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I had a very frustrating experience. My account was blocked after I tried using several of my international bank cards, but the payments kept failing. Eventually, an Egyptian bank card worked, yet my account was still blocked. I don't understand why failed payment attempts with valid cards would result in blocking my account. This has been extremely inconvenient, and I hope the support team reviews my case and improves the process so other users don't face the same issue.
6 people found this review helpful
We're sorry to hear about your experience.
Your account may have been temporarily restricted after multiple payment attempts using different bank cards, as part of our security measures. Please contact us at 16457or via the in-app Live Chat, and our support team will review your case and assist you as soon as possible.