Jacob Viele
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I'm not able to pay for charging sessions. I only ever get generic error messages w/ no cause or direction on how to fix. Same thing if I try to change payment methods. I even tried to re register under a new email and the app won't even let me get past that. I've been in communications with their difficult to find (human) support for over a day now and so far they've only asked generic questions that have nothing to do w/ my problem. I've lost 4 hrs of time dealing w/ this useless company. 0/5
Jon Smith
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Originally, I gave this app a 1 star review, the app didn't work correctly, the requirements needed to register, (both the app setup, and an internet registration) far exceeded what the app could actually do. But recent improvements have make the app actually useful. There is still more that can be done, but it's much better than it used to be. You can now remotely turn the box on and off, and adjust the amount of power it outputs.
4 people found this review helpful
Hi Jon!
We apologise for the difficulties you experienced while registering with us. Is it possible to log in with your new account directly on the Wallbox App?If not, please contact us via https://support.wallbox.com/en/contact-us/ we will be happy to help you further.
Piotr Ślatała
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Unhelpful customer support (very scripted, without the understanding of the issue, unlike for example Ecobee). No support for time of use billing (you can only specify fixed cost per kwh). Wallbox sometimes fails to save charging the history and it simply looses them. No graph of charge rate over time, like charge point. Notifications about "charging stopped" are inaccurate or missing. I wouldn't buy a wallbox charger again. Minus 1*: "Try restarting your charger and wait at least 5 minutes..."
5 people found this review helpful
Hello Piotr Ślatała.
We're sorry to read what you're experiencing with your charger and the sessions. After checking on the system, the Technical Support is in touch with you and is assisting you remotely regarding the issue with your charger. Please follow the lasts steps on the email they sent you. Thank you!