
Aida
it's been a few years that I'm backing up all my photos on this cloud, now that all the photos are build up to the point of a massive collection, I find it really challenging to find the one that I am looking for. I'm so used to google photos that I find the photos by face and search them by colour or place. on this cloud, i can not even mark them as favorite, without adding them to another album,if I don't remember the date, I have no other feature to look for them, and it's so frustrating.
6 people found this review helpful

PJester 7
The point of a drive like this is to 1. Automatically back up files, which it does not do most of the time 2. Allow user access to files throughout multiple devices, which is extremely limited Improvements I would like to see 1. Flawless interaction with all file types. If I make changes to a file, it should save automatically. 2. Allow photos to be printed directly from the app 3. Should act more like a hard drive, less like software, especially when accessing from a laptop.
11 people found this review helpful
Western Digital Technologies, Inc.
March 8, 2024
Hi, we are sorry for the inconvenience and thank you for your feedback! We deeply respect your advice, and we will try to combine your suggestions with our improvements to provide better products & services. We also recommend you to please open a ticket at (https://support-en.wd.com/app/askweb) and explain the backup related issue in detail.

A Google user
Update 1-21-2020: After over 2 years, this app is finally approaching what I would have expected upon release. I can access and view cloud files fairly easily. I can open DOC, EXCEL & PDF files. I can also export those files to their native apps. However, I still cannot easily download to my phone (from within the app) any file type other than photos. While there have been marked improvements, I wish I had a viable alternative because of the myriad issues.
6 people found this review helpful
Western Digital Technologies, Inc.
December 27, 2017
Hi Customer,
The file can be opened once it is saved on the device. We would like to work together to provide you an assistance.Please visit link for more info : https://goo.gl/jyU6FK
please contact us and reference the case number below.
Support Case Number: 122717-12582530
Need Help? Please contact us at (855) 842-5370