Judy Swim
This application significantly enhances the user experience of Kinetic services. Approximately 80% of the time, I am able to rectify any internet-related concerns efficiently through the app. Whenever I require assistance from customer service, they consistently demonstrate exceptional helpfulness and promptly resolve any issues I may encounter. Notably, I have experienced uninterrupted internet connectivity even during instances when other internet service providers faced outages.
1 person found this review helpful
Kailen Fitzgerald
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I just use it to view and pay my bill, works perfectly for that. You can also use this to test your connection speed, reset your connection, and check the status of any open repair tickets you have. Update: this app has become terrible and very buggy. My internet connection has become incredibly unstable, but they sure make sure to up the bill every so often. New service provider is coming to the area soon, cant come soon enough.
41 people found this review helpful
Brian Rhoden
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Their internet service and app started out working great. On the app, there is an option to view your network, it's no longer accurate. It shows my cell connected all the time, even while I'm away. I can no longer edit network info via the app or turn wifi on/off, clearing the cache, and reinstalling does nada. The service quality has become horrible, I'm considering turning it off. The internet is up and down constantly, and power cycles, reboots, or resets do nothing to fix it.
118 people found this review helpful