PestPac Mobile (version 3)

WorkWave, LLC

About this app

PestPac Mobile Version 3 is a native application that increases technician productivity in the field, improves customer experience, and reduces administrative time in the office. This app features enhanced offline functionality, including device scanning and printing.

Features include:

View appointment list and calendar of jobs
Time in/time out of jobs and access timesheets
Access and update service and account information
Add new service locations or service orders
Track and add material information on service orders
Attach files to orders and accounts
Draw and attach diagrams to accounts
Securely process credit cards
Print and email inspection reports, invoices and services orders.
Inspect areas and devices (with IPM module)
Add materials, conditions and pest findings to areas and devices (with IPM module)
View a summary of applied materials and open conditions (with IPM module)
Scan devices using phone camera or approved external scanner. (with IPM module)
Inspect and scan Sentricon® bait stations (with Termite module)
Track termite activity (with Termite module)
Termite inspection forms (WDO/WDI) - fill in, accept signature, print or email (with Termite module)

Ratings and reviews

UNINTUITIVE & INEFFICIENT No ability to search on a single screen anywhere other than location # (accounts). The device history is limited to the point of being worthless. NETWORK RELIANT No ability to preload anything besides the most basic info, and only automatically. UNSTABLE It constantly freezes, crashes, lags, and has a really bad memory leak that clearing the cache doesn't resolve. AND MUCH MORE They don't give me even 10% of the word count I need to convey how horrible this app is...

This app is decent, but definitely has some annoying issues. The app used to be very consistent with scanning barcodes, the first time almost every time. Since the last two updates, scanning went from near perfection to frustrating. The barcodes will scan completely wrong, sometimes with letters, symbols, wrong numbers or missing numbers. It went from missing a scan once a month to ten a day, where you constantly are backing out of the new device screen to rescan the barcode again.

Okay... From a technicians side in the field the app does what it's supposed to. However, I do a lot of inspections and have to upload a ton of photos to each job. This app makes you upload 1 at a time naming each individual photo which can be very time consuming. Other apps like jobber and gorilla desk allow you to take photos on your phone, then upload all the photos at once. This feature would help tremendously.

What’s new

• New Feature: Technician Tracker - customers now receive an "On My Way" notification when a technician is en route. The notification includes service details and live tracking so customers know exactly when to expect their technician.