
K. McCoy
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It is a waste of time to have to sign in on one page, then sign in again and add the password on the next page. Also, what's with now having to remember a "passcode." The platform provides a lot of information on a page, but it is poorly organized. In addition, when I have tried to find a transaction using the search tool, instead of showing what I searched for, the last three transactions pop up - even if they are totally unrelated! I've been with WSECU for years. This is frustrating!!!
5 people found this review helpful
WSECU Digital Banking Systems
July 7, 2026
We’re sorry to hear about the struggles you’re facing. Please give us a call at 800.562.0999 during our business hours for assistance with troubleshooting.

Ga V923
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The online check deposit feature does not work. The app can't read the front or the back of the check. Contrast on front and back of check errors for photo. I don't know what background is darker than black! I've been all over the house for different lighting. Then it happens for both front and back. After 40 attempts and you're lucky enough to get past that, it tells you the amount is wrong. Pure aggravation and I see people have been complaing for 3 months. Piece of junk! Fix it!
4 people found this review helpful
WSECU Digital Banking Systems
July 16, 2026
We're so sorry to hear about the difficulty with the Mobile Deposit feature. If you could kindly give us a call at 800.562.0999, we'd be happy to support troubleshooting this issue further. We hope to connect with you soon.

James Fisher
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Unusable in dark mode. text is completely unreadable. Double login is a pain, just creating extra steps that didn't exist before. Let us choose a default login method and go straight to it instead of creating another user interaction to get there. Then after being frustrated in being forced to update to this from the old app, I read other reviews and see that they've known about these and other critical issues for months! and pushed the update anyway! What arrogance.
3 people found this review helpful
WSECU Digital Banking Systems
July 15, 2026
We’re sorry for the frustration and appreciate your feedback. The extra sign-in step is temporary during our transition to a new online banking platform and will be removed once all members have been migrated. We’ve shared your concerns about dark mode and usability with our Digital Team as we continue improving the app.