
Andrea
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8/27: the most recent update seems to have fixed the bugs for mobile deposit. My first attempt went through this time! The old app would easily process my deposit. The new app took me about a dozen times to finally accept the back of the check. It kept telling me "RearImage cannot be read" even though my photo -- all 12 of them -- for the back of the check were "Success!" Seems like there is a discrepancy between the image being taken successfully and the actual check images being accepted.
5 people found this review helpful
WSECU Digital Banking Systems
August 27, 2026
We appreciate you taking the time to update your review, and are so glad to hear this feature is now working for you. If we can be of further support, don't hesitate to give us a call at 800.562.0999.

K. McCoy
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It is a waste of time to have to sign in on one page, then sign in again and add the password on the next page. Also, what's with now having to remember a "passcode." The platform provides a lot of information on a page, but it is poorly organized. In addition, when I have tried to find a transaction using the search tool, instead of showing what I searched for, the last three transactions pop up - even if they are totally unrelated! I've been with WSECU for years. This is frustrating!!!
4 people found this review helpful
WSECU Digital Banking Systems
July 7, 2026
We’re sorry to hear about the struggles you’re facing. Please give us a call at 800.562.0999 during our business hours for assistance with troubleshooting.

Dkmo94
Since the new app, can't pay credit card balance via external transfer. Can't pay above minimum monthly amount when paying via debit card (so it builds interest.) Can't even transfer the money to checkings/savings in order to transfer and pay the balance off. Also can't pay via desktop site. I have used WSECU for my main banking for over 10 years, but I will be looking for a new credit union expeditiously, and I would be surprised if I'm the only one
7 people found this review helpful
WSECU Digital Banking Systems
June 22, 2026
Thank you for taking the time to share your frustrations. We are actively working to fix these payment issues and apologize for the inconvenience. You can search One Time Payment Tool on our website and select “How to make a payment” in the meantime for access to the tool as this is working as expected. We hope this helps! Take care.