
Dkmo94
Since the new app, can't pay credit card balance via external transfer. Can't pay above minimum monthly amount when paying via debit card (so it builds interest.) Can't even transfer the money to checkings/savings in order to transfer and pay the balance off. Also can't pay via desktop site. I have used WSECU for my main banking for over 10 years, but I will be looking for a new credit union expeditiously, and I would be surprised if I'm the only one
4 people found this review helpful
WSECU Digital Banking Systems
June 22, 2026
Thank you for taking the time to share your frustrations. We are actively working to fix these payment issues and apologize for the inconvenience. You can search One Time Payment Tool on our website and select “How to make a payment” in the meantime for access to the tool as this is working as expected. We hope this helps! Take care.

Sasha Sushi
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I'm extremely disappointed. You had a fully functioning and well built app, and decided to decided to scrap it for this? Half of the time the app simply fails to launch, and if I'm lucky enough to be graced with an opportunity to log into my account, it's another coin flip if that works! If by chance I can make it in, I'm greeted with an atrocious UI, with absolutely terrible navigation! Who in their right mind approved this? Your previous app had 4.3, and this one has 2.1 for good reason. 👎👎
13 people found this review helpful

Maria Wright
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I absolutely hate this new version! I have multiple accounts and the only way to log into them is to erase credentials and setup a different account every time I need to log into a different account! And no they are not accounts I am able to link together! 😡 Also you can't see pending items. And no password, if you are going to require something so insecure as a passcode make it longer.
15 people found this review helpful
WSECU Digital Banking Systems
April 22, 2026
We’re sorry for the inconveneince you’re experiencing with our app, Maria. Pending transactions should still show up on the transaction history on the app and full site. You also have the option of setting up biometrics, if your device allows it. Please feel free to contact us at 800.562.0999 if you’d like further assistance.