Troublesome procedure to withdraw money.. Earlier I proceed with a transaction to withdraw money, however I received an email (written in Chinese) which I can't understand saying I have to submit coloured copy of IC & utility bill (according to my Chinese friend). I have already submitted these documents earlier when I did the verification, yet I don't know why I have to submit again. It feels like I have been cheated. When I registered, it was easy as hell to reload. But not the same when I want to withdraw!!
I just got a call from someone at xtrade. Never in my fucking life has enyone ever been so goddamn rude to me on a phone. This app and the people working there can kindly go fuck themselves.
Scam at highest level 99999.. Don't trust good reviews here. They are there workers.. they have partners in every country. They force you to deposit $50 to activate your account. And you won't be freed from their calls if you're not doing what they said. If that's what happen also to you just end the call and block them.
Good stuff I'm not good at trading but everything works well and fast on the app and it's easy to understand. The xtrade people call to see if you know whats going on before you start trading and give you tips on stuff happening with the market in the future. They didnt push for me to keep feeding money into it but did warn me that it might be hard trading with only the 100 that I invested.
A few complaints: 1. The welcoming page isn't optional on logging into your account. It's on the page "All Popular" by default instead of "Favorites" for instance. 2. The order of stocks in "Favorites" isn't customizable and it should be. 3. If more than one contract are opened on one asset (exp. 5 bitcoins) in one go, it isn't possible to chose to close only two or three and leave the rest opened, unless you went through trouble of opening positions one by one. 4. No 30 min and 2 hours chart time frame.
Got 7 calls in one afternoon to pursue deposit I downloaded this app this morning and received 7 calls after that which are all regarding deposit requirement. Honestly, I loss all of my interest on using this app before I really try to use. Horrible requirements...cold call....Does it really necessary to chasing up to a brand new user who just curious to download this app. Loss all interest....
• Live chat and direct dialing to customer support
• Powerful one-tap technical analysis and charting tools
• Expanded instrument information
• Reuters News Feed
• Cancellation of pending withdrawal