Their late fee rules suck. I called to extend my return time by 30minutes because I was stuck in traffic. They charged me a late fee even though I ended up returning 10 minutes after my original time. Not cool at all and very unsatisfied and not recommending ZipCar to anyone ever again! Why bother to extend if you will charge the late fee anyway!!
You cant see rental rates until after creating an account. Creating the account costs money up front. I had to search the web for info on actual rental rates. The cheapest listed is around $70 per day! Thats crazy exspensive considering all the apps already in existence that allow you to rent personal vehicles of random people in your town. I just rented a Corolla using "Turo" for $18 per day and a flat $15 fee. I suspect users of the Zipcar service simply like being able to setup a car rental using an app. But, the math doesnt justify using Zipcar for me personally.
Zipcar is the worst company I have ever used. Their rates is not right. They only give u low rates after mid night. They dont have offices and the response time for somebody to get back to you is horrible. I am def going to cancel my account... I am from NY and its not worth every week calling and fowarding a email. Do Not Sign UP new yorkers trust me
Got into a car with less than 1/4 gaa. I was forced to go to the gas station to refill the tank, even though I only drove a couple KM. The card they provided didn't work, so I was on hold with customer service for an additional fifteen min. So I had to pay with my own credit card, wasted twenty min at the gas station to fill a tank because the last user didn't bother to fill it before they left, and on top of all that, I had to extend my time by 30 min. They refused to give me a credit for the half hour, reading a contract line item to me over the phone. Definitely won't recommend to my worst enemy. Possibly the worst customer service I've ever gotten. Lost a customer over $5.
The app has had issues for years and Zipcar just doesn't care to fix them. The date pickers are really hard to work with, the map search can't find anything even exact addresses. The app signs you app if you open it when there's no connection, the list goes on ...
I would rate Zipcar 0 stars if I could. I recently switched mobile devices and could not unlock my vehicle for my reservation. I have only ever used the app in all my reservations. Never used the card because I never got one... Anyway, the app will let you sign in, make a reservation, honk the horm, and lock the vehicle, but not unlock. I called customer service, and was in the caller queue for 10 minutes. When the call was finally answered, I was asked a bunch of security questions. When I explained that I could not unlock the car, I was told that if I switched devices, I could no longer use the app to unlock the vehicle. I then asked if there was a way to fix that, then I was again placed and left on hold. When the rep came back on the phone, all they could do was cancel my reservation, and say that someone else would reach out to me to answer my questions. I always have issues with my reservations that are usually outside of the company's control. But this one is totally the company's fault. They didn't solve my issue, and if they dont, I will be cancelling my membership
- Reduced load time at startup.
- Fixed some translations for Spanish and Taiwanese users.
Ride with Uber for fast, reliable rides that are affordable and available 24/7.