
ghazaal k
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The app is so unfriendly, and with too many errors. I used it once, and that was the last time. Although I have saved my payment card and given access to charge my balance automatically, my balance is now negative, and I can't pay my debt, because there is always an error, and I don't know how to solve this problem. I have sent a message and email to the support team, but I no one has answered me!

sedat uca
I used it only once. It was expensive than other similar applications. To open the account I spent only few minutes, but to close the account I spent at least one month. There is no link to deactivate your account in the app. This is no confident. You have to send an email to their team. And then they inform you that according to some German law this deactivation can take up at least one month. So ridicules. Never seen such a difficulty in any online platform. Never will use it again.
6 people found this review helpful
ZEUS Scooters GmbH
February 18, 2021
Hi Sedat, thank you. That's true, the internal checks can take time for which the German law gives up to 30 days.We have always new offers. With our new Narrenkarte package users pay 25 Euro and get 60 Euro credits. We hope to see you one day again. Hopefully with an app which becomes better with your feedback. Stay safe. ZEUS Scooters Team