Zoho Desk

Zoho Corporation

About this app

Zoho Desk is Zoho's flagship customer service software that helps businesses automate their customer service operations. The Zoho Desk mobile app provides you with the flexibility to close tickets on the move, with the same ease and functionality as your desktop version. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune, so your focus is only on the customer.

Here's how Zoho Desk makes your customer support software truly mobile:

Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.

Stay connected: Converse with your customers on WhatsApp, Instagram, Twitter, WeChat, and other instant messaging apps.

See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.

Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.

Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.

Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.

Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.


We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at [e-mail] and we'll get back to you right away.

Ratings and reviews

The app is so slow. It takes up to 5-10 minutes to update your inbox if it even works. Half of the time it will load of minutes and then show a box "an error occurred, please try again later". The point with an app like this is to be able to check you tickets on the go. So when you are busy and have 10 minutes to check, but you then spent your available time waiting for the app to load instead of being productive, the app just becomes useless.

I am tried of being asked to rate the app every time I interact with the app. If rating the app doesn't make it stop I'll probably switch to a different ticket system.

Cannot even tag people correctly within the app (like you can on desktop - literally doesnt even register it even when you do it the same as on pc), doesn't work with an email signature without it automatically formatting it a weird way (like as an email thread). Would be a good app, but it's so buggy you'll have to use the desktop version anyway

What’s new

- Bug fixes and enhancements