DB Emergency Service

Content rating
Everyone
1K+
Downloads
Content rating
Everyone
Users Interact, Shares Location
Learn more
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About this app

The app offers Emergency Service users a secure connection to Deutsche Bahn's central alarm and crisis management platform.

The app monitors whether conditions for will-dependent or will-independent alarms exist and transmits these to the platform according to a defined set of rules, including precise location information. It serves in particular to protect lone workers.

In addition, the app is used for alerting and coordination in the event of IT disruptions and IT emergencies. It also supports our first responders and ensures a quick and efficient response in critical situations.

CareNet also uses the app to ensure reliable communication and response to special events. In addition, the app can be used for general calls for help, including from our staff on the train.
Updated on
Feb 11, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Messages and 5 others
Data is encrypted in transit
Data can’t be deleted

What’s new

- Temporäre Standortbestimmung der alarmierenden Personen
- Verbesserte Qualität der Ortung
- Präzisere Statusmeldungen bei Verbindungsproblemen
- Überarbeitete Voreinstellung für das Speichern von Berichten
- Diverse Fehlerbehebungen
Content rating
Everyone
Users Interact, Shares Location
Learn more

App support

About the developer
DB Systel GmbH
mobilesolutions@deutschebahn.com
Jürgen-Ponto-Platz 1 60329 Frankfurt am Main Germany
+49 69 26544408