
Paul Kreismann
After the latest updates turned completely unusable. Loading time of each page increased tremendously, plenty of medium-to-critical bugs during the use + completely confusing user-flow if one wants to complete any task. on top of that, the app still can't remember my login, so even after checking the corresponding box, I still have to sign in each time I need something from the app...
1 person found this review helpful
E-Plus Service GmbH
June 30, 2025
Hallo Paul Kreismann, vielen Dank für Ihre Bewertung. In den kommenden Tagen werden wird es ein Update zur Fehlerbehebung geben.

まだまだMr.
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Used to have good experience with the app, but it turns out that the more updates it receives the worse it gets. A lot of bugs occur using the app. Especially if you're interested in a live update about your remaining data and such, you will be up for a surprise as it at times doesn't update for hours or even days. Typical embodiment of German quality in the year of 2025. Devastating to say the least.
6 people found this review helpful
E-Plus Service GmbH
April 24, 2025
Hi まだまだMr., thank you for your review. Too bad you have such a bad impression of us. If you don't like the app, you can also manage your contracts conveniently in your browser on our website.

ami
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Update killed the app - BAD REQUEST your browser sent a request that this server could not understand. now "wartungsarbeiten" in app, thus not being able to add 1gb(1! why not >=5 for the more costy package?)... update: again "planmäßige Wartungsarbeiten" all saturdaynight throughout till sunday afternoon. Works are not planmäßig if not communicated properly. Every Dienstleistungsanbieter knows good communication, like an in-app notification, is key and can help prevent affronts.
2 people found this review helpful
E-Plus Service GmbH
May 19, 2025
Hello ami, thank you for your updated review. We apologize for the inconvenience. After a reinstallation you should be able to use the app again as usual. Can you confirm this? Thank you for your great constructive suggestions for improvement, we will discuss these internally with the relevant colleagues.