![](https://play-lh.googleusercontent.com/a/ACg8ocLhrubOIifITmfsj_S2lXwcj3w0rxnFeCz4dyr-Ig6WjzpTfQ=s32-mo)
Jürgen Bluhm
I tryed five times the video call and needed more than an hour for the validation process. One agent even hang up the phone call. The data had to be entered always completely new and from the beginning, even once the process has been completed. At the end nothing worked, no answers from the support and a hotline out of service. A really poor perfomance.
24 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjVkYCBs8F53IKtZ6kSrA1vhO8ze5H8JF57kds00tVzQdphUVN4l=s32)
Antonios Ntib
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This has got to be one of the most painful app to use. Tried more than 20 times to verify myself in DB flinkster. Are the agents lazy hanging up for no reason? Shady practices at its finest. The app loops all the time asking the same and the same. Agents have practices on hanging up without speaking English. They report that: "camera does not work" to DB Flinkster, which is a complete lie. 4 different browsers, 2 laptops, 1 smartphone and 3 different internet connections
![](https://play-lh.googleusercontent.com/a-/ALV-UjUMlruoCiLSXNfXl1vzprN-JzJC8gULr02oAwKsI2ccjgeNGt9O=s32)
Roman Hold (Ray)
The service provider is getting pretty good, the videocall for the identification started quickly, and the identification with my ID card went smoothly, a year ago I remember being in a que for like 30mins, but I guess in the personal experience, it may also depend on "for what kind of service you are registering yourself for". It probably also depends on your tech setup, if everything is connected well, you'll have a good time. If you got an old device with a bad camera quality it's tricky.
4 people found this review helpful