Elbert Pamintuan
Customers service doesn't help much (i think not at all) and asking for high ratings by the end of the call without even solving the issue. They changed my postpaid plan without me knowing. and later i asked to return my plan which i did request many times. But they can't due to the plan im using for years(6) is only limited offer. but instead they offered me with the same fees but rubbish benefits. The worst part is that when you call they'll tell you to visit their shop and vice versa.
61 people found this review helpful
EITC, du telecom UAE
April 12, 2023
Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank you
Yazan Dabjan
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Absolutely disappointed with the deceitful tactics of Du. Just as my internet plan was about to expire, I received a call urging me to renew to avoid service suspension. Falling for their ploy, I subscribed to a supposedly upgraded plan, only to realize later that my old plan was still active. When I attempted to rectify the situation, I was slapped with an exorbitant cancellation fee of around 480 AED. This is nothing short of a scam, preying on loyal customers' trust.
7 people found this review helpful
EITC, du telecom UAE
May 2, 2024
Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank you
Ayatul Islam
Just a few days into the connection and my response is that, the du network is terrible. Made a big mistake taking this connection. No support from the app. No way to interact with the customer care until you spend a fortune in making a call to them. Till date app is still looking for my contract. It's only money that these agents and du are worried about. I was promised a speed of 750 Mbps but what I get is hardly 55 Mbps max (avg of upload and download). Television stopped working as well.
10 people found this review helpful
EITC, du telecom UAE
April 25, 2024
Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank you