LloydsDirect NHS Prescriptions

27.7K reviews
Content rating
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About this app

Order, track and get reminders for your repeat prescriptions, all in one place. Plus get your medicine delivered, for free.

Part of the NHS Innovation Accelerator.
Rated ‘Excellent’ on Trustpilot.

Everything in one place
Request prescriptions, track your orders and set reminders to take your medicine, all from our mobile app or website.

Free prescription delivery
Delivery is free on all prescription medicines, including ones that need to be kept in the fridge. We deliver to any address in the UK.

Local when you need us
Want to see a pharmacist in person? Choose to collect your prescription at your local LloydsPharmacy instead. Your medicine will be prepared in-store to pick up when it suits you.

Always order in time
You’ll get a reminder to order your next prescription 10 days before you’re due to run out. So your next order should arrive with time to spare.

Look after loved ones
Manage your whole family’s prescriptions from your LloydsDirect account. Get their medicine delivered to you, or send it directly to them.

Keep your health on track
Stay on top of your medicine schedule with customisable reminders to take each dose.

No extra costs
Using LloydsDirect costs no more than your local pharmacy. You can use your NHS exemption or prepayment certificate with us, or if you pay for prescriptions, it’s just the standard NHS charge.

Get help from humans
Have a question? Our friendly team of Patient Care advisors and pharmacists is here to help. We’re available by phone, email, or in-app messenger.


“They have answered all questions or queries quickly, and are always helpful and friendly. I would recommend LloydsDirect to everyone.” – Samantha, Trustpilot *****

“Amazing service! Signed up with LloydsDirect on a Tuesday evening. Meds delivered on the Thursday morning. Wow... Can’t fault it.” – L Drew, Trustpilot *****

“First class in all respects. This is the most amazingly quick and efficient service. Completely hassle-free.” – Susan, Trustpilot *****


How LloydsDirect works
1. Order your medicine
Sign up on our website or download 
our app, then place your order.

2. Your GP approves
After approving your order, your GP sends us an electronic prescription.

3. Receive your medicine
We post your medicine from our registered pharmacy, for free.

LloydsDirect works with your GP
You can order medicine through LloydsDirect if your GP supports electronic prescriptions. At the moment, that's 96% of GPs in England. And don't worry about telling your GP that you’re switching to LloydsDirect – we’ll do that for you.

Switch to LloydsDirect today
Join over 450,000 people who already trust us with their NHS prescriptions.
-Easy online ordering
-Free delivery or collection
-Reminders to order


LloydsDirect is registered with the Information Commissioner's Office (under the name of our holding company, Metabolic Healthcare Ltd) and complies with the General Data Protection Regulation 2016/679 (GDPR) and the Data Protection Act 2018.

LloydsDirect is registered with General Pharmaceutical Council (GPhC). We’re proud to be part of the official NHS App Library and the NHS GP System of Choice programme. These bodies provide external oversight of our systems and processes, ensuring your data is secure.
Updated on
Sep 8, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info, App info and performance, and Device or other IDs
This app may collect these data types
Personal info and App activity
Data is encrypted in transit
You can request that data be deleted
27.7K reviews
Mish Kimani
September 19, 2022
The service is mostly pretty good. The things I like are that I'm informed each stage of the ordering/dispatch process. Its good to know if there's a delay etc. I've noticed however that there are always stock issues which means everything takes much longer to arrive. You can request that available stock is sent without waiting but I didn't have this issue with my previous pharmacy. It would also be good if a pouching service was offered for those of us who take lots of medication each day.
Liz Coles
September 11, 2022
Once you find what are looking for it works well. BUT, the location of options is far from intuitive and I have wasted a lot of time looking for various things. I have only had problems with one order so far, which was eventually sorted out but I feel the amount of time and effort required from me was unacceptable. Finally, I have recently started getting dose reminders every morning despite having them turned off. After reading recent reviews. It seems I am not alone.
5 people found this review helpful
Metabolic Healthcare Ltd
January 20, 2022
Thanks for your review here Liz, I'm sorry to hear that you're having issues with reminders, this doesn't sound right at all and our team would be happy to look into this for you further. Please get in touch via help@lloydsdirect.co.uk so we can help you there. My apologies for this inconvenience, LloydsDirect
Alicia Sykes
July 12, 2022
Really easy to use app, it literally takes 20 seconds to reorder all regular meds. So much easier than travelling to, and waiting in line in the pharmacy. And everything, including delivery is literally 100% free (if you get free scripts). Customer support is great too, and I've so far not had any issues that they've not been able to resolve in a few minutes. Highly recommended ⭐⭐⭐⭐⭐
23 people found this review helpful