
Donald MacNearney
Have to create an account to use some chargers (first big negative). When you create an account you cannot log in (second negative). The error message says to contact their "in app help" for assistance - which doesn't exist. Seems to be an error in the UI text. Overall I would say it isn't their fault that car chargers have collectively decided to be unusable unless you register for some stupid app, but if that is a baseline requirement then I would expect the app to at least be functional.
1 person found this review helpful

Jakob
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Unreliable, slow, horrible. 1. Whenever I open the app once within couple weeks it says "sorry you have been logged out". 2. There's constantly an issue with the availability status, e.g. you connect the charging cable, everything is fine on the terminal, but in the app it says "charger unavailable". 3. Charging tags cost 10 EUR, when I literally hold the phone with NFC.
2 people found this review helpful
Hi and thank you for your feedback. We are sorry to hear about you encountering issues, could it be possible for you to contact our support by phone (020 81062497) or by creating a ticket and explain your issue in detail and come back and share your ticket number here? https://support.virta.global/hc/en-gb/requests/new

Varun Sharma
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Easy to use. Even the app showed no time charge for first 3 hours but I was charged right from the beginning. Not exactly what was advertised. However, 30euros/pm automatic top-up for registered users is a rip off scam. Please provide simple solution with multiple options e.g. just a top up without any automatic top-up etc. What If I want to stop using the app and want to de-register ? How can I do it simply with a hassle free refund ?
4 people found this review helpful
Thank you for the feedback. We operate currently with a prepaid model and constantly review new alternatives. You can always end your subscription by contacting us at support@virta.fi, use the remaining sum or ask for a refund.