L'Identité Numérique La Poste

2.3
24.4K reviews
1M+
Downloads
Content rating
Everyone
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About this app

LA POSTE DIGITAL IDENTITY IS LIKE SHOWING YOUR ID WITH YOUR SMARTPHONE
- Prove your identity on hundreds of online services and free yourself from your multiple accounts and passwords to manage.
- Use FranceConnect with your La Poste Digital Identity and access online procedures requiring the certainty that it is you and only you behind the current procedure.
- Pick up your parcel at the Post Office by simply opening your La Poste Digital Identity application on your smartphone.
This simple, secure and free service saves you time and protects you on a daily basis.

HOW TO CREATE YOUR LA POSTE DIGITAL IDENTITY?
Are you an adult, have a valid French identity document and have a compatible smartphone? Download our application and follow the creation steps OR go to a post office to create your Digital Identity with a customer service representative.

WHERE TO USE THE LA POSTE DIGITAL IDENTITY?
You can use your La Poste Digital Identity to access more than 1,400 public and private services online via the FranceConnect portal: public services, energy suppliers, banks, mutual insurance companies, postal services, and many others.

HOW TO USE THE LA POSTE DIGITAL IDENTITY?
Each time you go to a site offering to connect with La Poste Digital Identity:
1 - Click on the La Poste Digital Identity button;
2 - Enter your identifiers;
3 - Confirm that it is you who is connecting by validating the connection request on the Digital Identity application.
La Poste Digital Identity is based on the unique combination of your username, your mobile application and your secret code. This strong authentication procedure makes it possible to guarantee your access by ensuring that it is indeed you who are at the origin of the connection request. With La Poste, Digital Identity is simpler, safer and more practical.

BE VIGILANT, NEVER COMMUNICATE YOUR SECRET CODE OR NEVER ACTIVATE YOUR DIGITAL IDENTITY IF SOMEONE ASK YOU FOR IT FACE TO FACE, BY PHONE OR BY EMAIL.
- La Poste does not canvass to encourage the creation of a Digital Identity or to offer support for the creation of a Digital Identity.
- La Poste will never ask you for the confidential code of your Digital Identity. Never entrust your confidential code to a stranger, your Digital Identity is personal.
Updated on
May 7, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info and Device or other IDs
This app may collect these data types
Personal info, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.3
24.1K reviews
Olivier Daury
September 4, 2023
The identity part was fine (passport photo, video recording of the face), the validation was done in less than 24h. I received the sms asking me to install the app and then it's failing: the authentication is not working. There is a redirection to an external website (moncompte.laposte.fr) that display a blank page and no way to authenticate. Android 13 Browser: tested with Chrome and Brave. [EDIT: I contacted the support and then tried with Firefox: it works this time]
19 people found this review helpful
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La Poste
August 24, 2023
Bonjour Olivier, nous sommes navrés de constater que vous rencontrez des difficultés avec votre Identité Numérique. Merci de nous en dire plus sur support.lidentitenumerique@laposte.fr avec un résumé du problème rencontré, votre adresse e-mail, n° de tél. ainsi que le modèle de votre smartphone s'il vous plait. Bonne journée, L'Identité Numérique.
A guy
February 21, 2024
Endless loops, unclear and ridiculously convoluted sign-up, ambiguous errors with no explanation or way to fix.
14 people found this review helpful
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La Poste
February 23, 2024
Bonjour Guy, merci de nous en dire plus sur support.lidentitenumerique@laposte.fr avec un résumé du problème rencontré, votre adresse e-mail, n° de tél. ainsi que le modèle de votre smartphone s'il vous plait. Bonne journée, Ludovic de L'Identité Numérique.
Ge Ve
July 22, 2023
Unfortunately, this is necessary for obtaining a digital identity to communicate with the French government. However, it only works for persons in possession of a French passport. Also typical of La Poste's security "expertise": a mandatory 4-digit password is cracked within 1 second. Congratulations for showing the world how incompetent you are. Don't use it, this is absolutely unsuitable for authenticating securely!The answer of the developer doesn't address any of the remarks made here.
20 people found this review helpful
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La Poste
July 22, 2023
Bonjour , L’Identité Numérique La Poste est un service gratuit facilitant certaines démarches mais en aucun cas obligatoire. Tout service proposant FranceConnect ou FranceConnect+ comme mode de connexion obligatoire propose une alternative. Bonne journée. Ludovic de l'identité numérique.

What's new

Correction d'anomalies et amélioration de l'expérience client sur le parcours de vérification en ligne