NYC 311

- May 10, 2017

Everyone

Tools

( 1,459)

Description

311 is New York City's one-stop shop for all government information and non-emergency services. Get the 311 app for your Android phone to get help with the following:

- Noise
- Hot Water
- Rat conditions
- Lost property in taxis
- Illegal parking
- Parking meters
- Blocked driveways
- Abandoned vehicles
- Street potholes
- Street signs
- Traffic light
- Street light
- Broken Sidewalks
- Fire Hydrant
- Damaged Tree
- Street tree plantings
- Beaches, gyms, parks and pools
- Illegal Dumping
- Building graffiti
- Food establishments
- Homeless assistance
- Taxi Driver Complaints

Reviews

4.3

1,459 total

5 908

4 298

3 124

2 53

1 76

Ming Wong

The app is good and the idea is good. However, respond is terrible. No action taken and tell people has been solve. I guess what is the point to have this app if cannot use this as a way to improve our city better. Update 6/6/17. During the app integration error. You cannot file a complaint.

EndCorruption AndCointepro

Excellent and easy way to make important Complaints. I greatly appreciate the application creator! :-)

Icyline Brown

Great app to have...excellent and easy to make important complaints.

cliff Katz

Response time needs an upgrade

BLURRNYC

app says no internet when trying to file complaint with address

Juan Amadiz

The app is getting better, now the problem is having the city to correct the complaints.

User reviews

Ming Wong June 6, 2017

EndCorruption AndCointepro May 27, 2017

Excellent and easy way to make important Complaints. I greatly appreciate the application creator! :-)

Icyline Brown July 17, 2017

Great app to have...excellent and easy to make important complaints.

cliff Katz July 10, 2017

Response time needs an upgrade

BLURRNYC April 27, 2017

app says no internet when trying to file complaint with address

Juan Amadiz April 13, 2017

The app is getting better, now the problem is having the city to correct the complaints.

Funch Màster April 27, 2017

Address location is not accurate

June 6, 2017

When a complaint is submitted the police or other agencies aren't dispatched to resolve anything

Aaron Shab February 27, 2017

Great app and definitely should be expanded on. I'm glad NYC took the initiative to make it 💪👍

luis garcia March 13, 2017

This is a very useful app.

Dimitri Galdava March 8, 2017

Absolutely useless

Hanzo Garushia February 13, 2017

The 311 system does not have a category for residential parking areas exposed to weather climate. Like upper levels etc, landlords charge fees in the Bronx NY areas and don't keep it clean. People fall and get hurt and landlords get away with it, while they are reliable for not keeping up with maintenance and it's current weather conditions. The elderly have to avoid trying to use their vehicles to avoid a fall and fracturing a bone or two.

Thomas Lytle February 2, 2017

This app is halfway there to where it needs to be

Alexandra Jadotte February 10, 2017

Can't find out what I need

Tray Goddard February 6, 2017

Very helpful !

Marisa Biehl January 13, 2017

Doesn't work I tried to submit a complaint about a street light and it couldn't find the location.

Brian Fulton-Howard December 28, 2016

Permissions Why is there a significant permission bump with no explanation? Edit: Intrusive permissions have been removed. Pretty good app, but city does not always respond to complaints.

City of New York December 28, 2016

We have removed unnecessary permissions in a new update (v3.26.1)

Zeak Dad December 29, 2016

Permissions Edit: permission issue has been resolved, the app is very useful. I'm not updating until the permissions are fixed or justified. The app works good enough for me now.

City of New York December 28, 2016

We have removed unnecessary permissions in a new update (v3.26.1)

Thundervore NlN December 29, 2016

I have made a few complaints using the app with pictures and every time my complaint was closed their response was "officers unable to respond due to heavy 911 call volume". WTF!? It's like the 48th precinct don't want to do their job.

David Solis January 12, 2017

not enough categories Not enough categories... how about illegal driveways with signs waning vehicles will be towed? Some home owners are stealing from taxpayers.

City of New York December 28, 2016

We have removed unnecessary permissions in a new update (v3.26.1)

Ann l January 1, 2017

Everyone's gotta get this app:👆 It works great. Lots of good info'. About NYC complaints are immediately taken care

Mohammad Alam December 28, 2016

Great app! Update: thank you for removing the unnecessary perms.

City of New York December 28, 2016

We have removed unnecessary permissions in a new update (v3.26.1)

Horatio Rosa December 28, 2016

#usefulapp Thanks for removing the additional permissions. Back to loving this app ☺

City of New York December 28, 2016

We have removed unnecessary permissions in a new update (v3.26.1)

david Rodriguez January 7, 2017

Best app for new york

Jim Marnell December 21, 2016

Very good app Big help for alternate side parking.

Ronald Butt December 9, 2016

Cannot report DEP problems Tells you when they made repair (make that supposedly) and closed complaint. Doesn't allow reporting of all types of problems. Maps to where the problem is wants address even if it is a corner not a house address.

Kyra Lee November 10, 2016

Cut off notifications Good app to know when parking and meter rules are in effect. But the Android notification is only one line that doesn't wrap so the messages get cut off. Would be nice if it could tell you the parking rules for your current location. For people giving the app bad reviews over noise complaints: that's not an app issue and Google Play is the wrong place to get it addressed. Try your city council member.

November 1, 2016

Suggestion... How about, adding a section on how to read & understand Street parking signs. Those darn signs are so damn confusing! (What's the difference between: Stopping, Standing & Parking??)

Ivan Rojas November 3, 2016

Reinstalled. Having issues at the verification screen, No code loads. Any one else is having this issue.

Jason Newman November 30, 2016

Tons of errors "Due to an integration error, the City was not able to create your service request." This error occurs all the time and makes filling complaints impossible.

Etta M. Langsam November 13, 2016

WOW PLEASE FIX I CAN NOT PUT IN A complaint BECAUSE THE verification part doesn't work that the putting the letters in so please fix now

Michael Weisberg December 23, 2016

Too many permissions Now it wants my browsing history too? No thanks.

City of New York December 28, 2016

We have removed unnecessary permissions in a new update (v3.26.1)

Ari gold December 12, 2016

sewage treatment / water supply Needs DEP issues

FAITHFUL BLESSED November 10, 2016

LORD JESUS CHRIST THANK YOU, I STILL LOOK I STILL LOVE YOU. Amen 11/10/16 11:37pm

Anthony Fermin December 28, 2016

Latest Update Reads App History Why do you need to know what other apps are running on my phone?

City of New York December 28, 2016

We have removed unnecessary permissions in a new update (v3.26.1)

November 30, 2016

Retired Law Enforcement

Mayra Cabrera November 24, 2016

311 app of parking This is a great reat

Sergeant Pilkey December 15, 2016

Great app

J Terry October 20, 2016

There glitches when submitting certain requests. Error messages pop up saying "network issue, resubmit or exit screen" When u resubmit, the message pops up again. My network connectivity is fine so it's not my phone. I had a similar situation couple of weeks ago and the message popped up. I exited the screen but the message went through. Please fix the bugs with this app.

Joey Pagan September 15, 2016

Delay in responding is unacceptable For noise complaints this is just crap by the time cops show up 2 to sometimes 48 hrs later of course their not going to witness the issue. Unbelievable, must a joke.