NYC 311

City of New York

About this app

311 is New York City's one-stop shop for all government information and non-emergency services. Get the 311 app for your Android phone to get help with the following:

- Noise
- Hot Water
- Rat conditions
- Lost property in taxis
- Illegal parking
- Parking meters
- Blocked driveways
- Abandoned vehicles
- Street potholes
- Street signs
- Traffic light
- Street light
- Broken Sidewalks
- Fire Hydrant
- Damaged Tree
- Street tree plantings
- Beaches, gyms, parks and pools
- Illegal Dumping
- Building graffiti
- Food establishments
- Homeless assistance
- Taxi Driver Complaints

Ratings and reviews

The app designer needs to learn a few things about New York City. Not every request has an address. If an abandoned car is parked under the bridge, how would you put in a service request for that? If the motive is to keep NYC clean and operating, more thought needs to be put in on all the little aspects to help citizens be the eyes and ears of the agencies involved. That means fewer taps and more automated location gathering as soon as a citizen is ready to put in a request.

I just tried to enter a no hot water complaint specific to a residential facility's mens room shower; when I tried to enter correct location data, the GPS prompt moved further down the street the other way! Data fields are deliberately vague, & without option to refine a request! There's no excuse in the greater good's sakes for this kind of ineptitude in coding an app! Most pulldowns from a given prompt get nowhere, and logically disable detail entry that would have a plaintiff seeing action.

I have been trying to report a pothole on my block. I took a picture of it and tried to submit the request and I keep getting an error message. So, of course I cannot submit the request. Typical NYC agency, nothing ever works, the IT people are absolutely terrible.

What's new

What’s new in this build:
• Replaced app feedback form with NYC311 weblink
• Replaced pothole SR form with NYC-DoT weblink
• Replaced streetlight SR form with NYC-DoT weblink