NYC ACCESS HRA

NYC Human Resources Administration

About this app

ACCESS HRA mobile - your benefits on-the-go!

View Case Details and EBT Balances
The Cases section of the app lets you view the current status of your SNAP or Cash Assistance case, the EBT balance for each of your benefits, and any upcoming Recertification dates. You can also track your Fair Fares NYC discount status, your Fair Fares NYC renewal period, or Access-A-Ride status.

View Appointments
The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet.

View Payments
The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card.

Required Documents
The Required Documents section will show you a list of the documents that you need to return to the agency to support an application, recertification, periodic report or special grant request. You can take a photo of each document or select an image from your camera roll straight from this list. Your history of documents that you have uploaded can be seen on the My Uploads screen. Each document will stay on the list for 100 days.

Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency.

View Accepted Documents
The Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted.

Profile Information
The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the agency. If you have a CA or SNAP case, you can only update your profile every 24 hours. If you are only a Fair Fares NYC client, you can update your profile as often as you need.

Additional Information
You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices.

ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese.

Ratings and reviews

Update, 3 years later, the app works better and is running normally, updates in the app are current. I can tell that there has been some maintenance done to give users a better , more easy experience. I would still rather do everything on the app. Terrible , slow, unreliable, freezes, poor navigation design. I deleted it after a few days because it glitched so much , I couldn't upload or view my information without coming out of the app and re-entering, having to enter my password each time .

The app is pretty bare bones as it is, but that's not necessarily a problem. The glaring issue is that it doesn't allow file selection from any other folder on your device. Document uploading becomes a chore because of this. Not being able to upload PDFs from Google Drive, Adobe Acrobat, ect is just plain ridiculous for an app that asks you to upload important documents. So what do they do instead? Make you upload photos from your photo storage--and ONLY your main camera storage at that!

What a dismal app! Often, it doesn't open at all. Once you're in, the information and instructions are cryptic and incomplete. The document upload is primitive, missing basic features like being able to upload a document from your files. Instead, you have to take a photo and try to upload that, except it often doesn't work. (And why can't you upload from a computer, too?) This is such a slipshod design that it looks like no one at HRA cares whether the app works or not.

What's new

You can now use NYC ACCESS HRA to return documents for your Medicaid or MSP Application.