NYC ACCESS HRA

NYC Human Resources Administration

About this app

ACCESS HRA mobile - your benefits on-the-go!

View Case Details and EBT Balances
The Cases section of the app lets you view the current status of your SNAP or Cash Assistance case, the EBT balance for each of your benefits, and any upcoming Recertification dates. You can also track your Fair Fares NYC discount status, your Fair Fares NYC renewal period, or Access-A-Ride status.

View Appointments
The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet.

View Payments
The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card.

Required Documents
The Required Documents section will show you a list of the documents that you need to return to the agency to support an application, recertification, periodic report or special grant request. You can take a photo of each document or select an image from your camera roll straight from this list. Your history of documents that you have uploaded can be seen on the My Uploads screen. Each document will stay on the list for 100 days.

Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency.

View Accepted Documents
The Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted.

Profile Information
The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the agency. If you have a CA or SNAP case, you can only update your profile every 24 hours. If you are only a Fair Fares NYC client, you can update your profile as often as you need.

Additional Information
You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices.

ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese.

Ratings and reviews

This app is worse than going to your local offices. It's slow, difficult to upload, gives you notifications on due dates. I have alerts on for this app an have yet to get an alert. I've received mail from them faster. I have been unjustly denied because of this system. It's ridiculous. Just pack your lunch and go to the office. It's quicker and less headaches in the long run. SMH. There's got to be a better system than this one.

Worst than anything else. I have all documents on my desktop computer as a PDF files and could not upload it from my phone after that I tryed to download them on my phone and could not upload it from because it could not find them and files are big to just make pictures on page at a time. This application must be made for desktop to send documents as the whole files. Plus, phone cannot take a good snapshot from a big page and you have to spend time to find or create a good appropriate phone.

Useless. Says I have no cases but also lists (in a different area) that my Medicaid case is connected. Try to view details and again says no cases. Try to navigate to renewal and app redirects you to the site and the site is no better basically giving little to no information. If you call the info number it's all automated with no option to speak to someone and the one time it seemed I might get a person, I was on hold for an hour and a half. I'm disabled. Going in person not an option.

What’s new

Minor bug fixes and security enhancements.