4.5
81K reviews
500K+
Downloads
Content rating
Everyone
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About this app

ACCESS HRA mobile - your benefits on-the-go!

View Case Details and EBT Balances
The Cases section of the app lets you view the current status of your SNAP or Cash Assistance case, the EBT balance for each of your benefits, and any upcoming Recertification dates. You can also track your Fair Fares NYC discount status, your Fair Fares NYC renewal period, or Access-A-Ride status.

View Appointments
The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet.

View Payments
The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card.

Required Documents
The Required Documents section will show you a list of the documents that you need to return to the agency to support an application, recertification, periodic report or special grant request. You can take a photo of each document or select an image from your camera roll straight from this list. Your history of documents that you have uploaded can be seen on the My Uploads screen. Each document will stay on the list for 100 days.

Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency.

View Accepted Documents
The Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted.

Profile Information
The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the agency. If you have a CA or SNAP case, you can only update your profile every 24 hours. If you are only a Fair Fares NYC client, you can update your profile as often as you need.

Additional Information
You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices.

ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese.
Updated on
Dec 11, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.5
78.2K reviews
Gary Guagliardo
December 12, 2023
EDIT: shortly after I posted this and received a response, I found that I was once again able to install this app to my phone. THANK YOU!! I was forced to uninstall this app because apparently it's "no longer compatible with my device". I have a very common Samsing Android phone, how in the hell could it not be compatible?? This is ridiculous, especially since it's the only way to upload documents. I'm furious right now. Wish I could give zero stars.
74 people found this review helpful
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NYC Human Resources Administration
December 12, 2023
Thank you for your review! Please email us at accesshrasuppapp@hra.nyc.gov for assistance
Anisa Chulhai
December 19, 2023
The website tells you that this is the only way to submit documents, but do not allow you to upload PDFs or any other format, and you can not use any folder other than your primary photos folder. I realized that this may be extremely biased against Androids, but either way, what a joke. Who made this app a 4 grade software student? (no offense to 4 graders). Looking through the comments, it seems as if this has been the issue for YEARS and zero improvement. I'm disappointed but not surprised.
70 people found this review helpful
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NYC Human Resources Administration
December 21, 2023
Thank you for your review! Please share your suggestions with us at ACCESSHRASuppapp@dss.nyc.gov
De Dejesus
January 7, 2024
Can't access my app, trying to upload some documents & it's asking for me to verify I'm not a "robot" & got to pick squares of pictures. Don't know why they would do that, especially for the mobile app it self. It's ridiculous, how they expect us to pick pictures when we're trying to make sure our case stays open! Worst thing they could've done! It makes no purpose or point! Leave that for the actual computers 🖥 😤 not mobile 😑 phones! Remove it!
40 people found this review helpful
Did you find this helpful?
NYC Human Resources Administration
January 8, 2024
Thank you for your review! Please email us at accesshrasuppapp@hra.nyc.gov for assistance

What's new

You can now use NYC ACCESS HRA to return documents for your Medicaid or MSP Application.